I’ll answer the original poster.
I had similar symptoms on a similar unit.
The salt pellets in the tank had become solidified into one solid mass.
Poking it with a broom handle was pointless-it did not go into the solid mass.
It had to be cut out!  What a mess.
The Culligan man recommended crystals, not pellets, which can solidify under humidity, apparently.
Don’t forget to put some water in the tank before reloading with the crystals.

Did a search of Culligan and thought I’d try posting here instead of new topic. Got a bad smell from the hot water so checked the system. Softener has been working fine but I see that the fill tube doesn’t have any water in it. I’ve been using pelletized salt - Rust Buster and I had to break up a salt bridge in the tank. I by passed the system and that worked fine. A day later and still no water in the fill tube where the float is. What am I missing?

I’ve forgotten what little I learned chasing my problem, but I remember that when I cleaned out the tank I put about 6” of water in the bottom of the tank.
Are you sure it was just a bridge and not a solid mass to the bottom?  Is there liquid on the end of the broom handle you used to break up the bridge?  Maybe you could pour some water in the tube.  It’s a function of the regeneration cycle, so you may have to go through a couple anyway.

Thanks.  I did have 6-8” of water under the salt bridge but will pour some water in the fill tube.  Appreciate any ideas/help.

Sounds like the Venture (I think that is what they call it) is clogged.  CHeck the manual and clean the screen.  That would be my guess.