Hearth.com Home - The leading source of information on fireplaces, wood stoves, gas stoves, chimneys and pellet stoves

 

.... ...Or, Search entire Hearth.com Site by clicking here......

   
2 of 2
2
Breckwell Issues Are there enough folks out there to justify a class action legal course of action?
Posted: 30 April 2008 03:53 PM   [ Ignore ]   [ # 19 ]
Burning Chunk
RankRank
NW Wisconsin
Total Posts:  21
Joined  2008-03-21

Just an Up-Date

William from Breckwell just phoned me.  After a lengthy (calm) discussion we came to the conclussion on the following:

1) Strong possiblilty that my dealer may not have the knowledge neccessary to properly troublshoot these stoves.
2) Dealer should have used a vent system with some verticle lift, to help with the excessive ash build-up I am having with the P2000FS.  I will add the verticle lift.
3) Dealer may have replaced the bad board in the P2000FS with a bad board.  Dealer made comment at the time of board replacement that he thought the new board was a “good one”, since the stove ran fine after intitial startup with replacement board he assumed it was a good new one.

Solution

1) Breckwell is sending me new boards for both stoves and convection blowers for both stoves since the bad boards may have caused to much voltage to flow to the blowers causing excessive bearing wear.  I know that this should have been handled by the dealer but he won’t return my calls.  I would like to thank all of you who wrote me to offer suggestions.  It would seem that Breckwell is concerned about the future of the brand.

 Signature 

You can’t change anything sitting on your #ss.

Profile
 
 
Posted: 30 April 2008 04:23 PM   [ Ignore ]   [ # 20 ]
Administrator
Avatar
RankRankRankRankRank
Western Mass.
Total Posts:  6636
Joined  2005-11-16

Sounds like a winner. It’s a shame that the dealer was not fully educated, but at the same time it is tough in this industry for a dealer to follow the hundreds of products and become an expert on all of them. Top notch design and QC at the factory before the units are shipped is, IMHO, one of the best “investments” to keep us all happy!

 Signature 

Craig Issod, Founder Hearth.com - Most widely read Hearth Publication in the Universe
“Earth provides enough to satisfy every man’s need, but not every man’s greed”. Mahatma Gandhi
Main Information Articles - 2200+ Questions and Answers
Popular Articles
Forum Rules/Mission

Profile
 
 
 
2 of 2
2