Hey Good Question about the cleaning.
I paid to have mine installed and paid for the first year cleaning which was supposed to include cleaning the flue all the way up (via brush and or vacuum).
Short story. They cleaned the flue passages (instructions in the manual) and all the other easy stuff and then popped the clamp on the trap at the back of the stove and bottom of the flue. Vacuumed out what dropped via gravity. Then buttoned the unit up to go outside and brush/vacuum from the top of the flue out. Came back in and said “can’t do anything from the top because installer sealed chimney flue on install.” What the heck? I didn’t know what to say or do but needless to say, they didn’t really clean anthing inside the 3” pipe from the stove up to the top of the chimney (about 18 ft).
I’m wondering if that is a problem and whether that really needs to be brushed or vacummed out? If so, how am I going to do that now that the installer sealed the top up?
Other than that, no problems yet and very happy with it..