Our Record# 1547
Review of Avalon:Travis Industries --- Newport -- Freestanding Stove burning Wood Pellets
Installation Type: -
Date Reviewed: October 16th, 2005

Satisfaction Ratings from 1 (best) to 5 (worst)

Satisfaction with unit=5-poor service
Satisfaction with dealer=5-poor service
Satisfaction with manufacturer=5-poor service

Other Information about the Home and Stove

Room Size (Square feet): 1000 | House Size: 1000
Bought in 2005 , Price Paid: $2700
Location : Pollock Pines , CA , U.S. - Email of Reviewer: lflood@innercite.com
Purchased from: Fireplace Retail Store - Sierra Home Alternatives


Likes: None I was able to use.


Dislikes: The stove was still emitting fumes from the front blower 12 hours after initial power-up! I should have just turned it off, but I hoped it would subside. The heat produced is obviously well below the rated BTUs, because my 3,000 BTU lower rated propane stove could keep the house warmer switching on and off than this one running constantly on the lowest high setting!


Comments: I had problems with the dealer from the start. They seem to be very interested in making the sale off of the floor, but little else. When I said I was ready to buy, I was made to wait 15 minutes while the salesperson spoke to another man who had come in well after me. Then I had to kick up a fuss to get them to deliver the stove in the house and not just leave it outside! The next day, as I was installing the unit, I called with a question, but was told they were too busy to call me back, because they had potential customers on the floor. I never did get a call back. Now I get to deal with them on Monday to take their stinker back! This is a Northern California dealer in Placerville.
* Dates that reviews were submitted were not recorded prior to Nov. 2004