Our Record# 2389
Review of Harman --- Exception -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: May 18th, 2008

Satisfaction Ratings from 1 (best) to 5 (worst)

Satisfaction with unit=4-not really pleased
Satisfaction with dealer=4-not really pleased
Satisfaction with manufacturer=4-not really pleased

Other Information about the Home and Stove

Room Size (Square feet): | House Size: 1500
Bought in 2004 , Price Paid: $1650
Location : Freeville , NY , USA - Email of Reviewer: JWoernley@aol.com
Purchased from: Fireplace Retail Store - Holy Smoke


Likes: Easy to load.
Ash removal great.


Dislikes: Poor quality metal and assembly.
After burner hard to keep lit.


Comments: Afterburner hood weldment warped first year because of poor alloy. Should have been recalled, instead I had to put up with dealer questioning how I used the stove. There is a gasket behind the damper frame assembly that falls out all the time because of the differences in expansion between the parts. The dealer told me to cement it in which is retarded because it would crack out the first time there is any expansion. He even said the factory told him that, he never called. Later his tech did figure out that the screws holding it down were to loose, and I put in a thicker gasket, but it still works loose. All the screws in this seem to be randomly torqued down. Maybe this is just a normal issue but it seems like there should be more of a science behind it. Now that the warranty is up I noticed the front door is warped, which is illogical because the back of the stove/afterbuner is where it's the hottest. I'm not going to even try to get it replaced free.
* Dates that reviews were submitted were not recorded prior to Nov. 2004