|
|
|
Satisfaction Ratings from 1 (best) to 5 (worst)
Satisfaction with unit=3-OK, not too bad
Satisfaction with dealer=5-poor service
Satisfaction with manufacturer=5-poor service
Other Information about the Home and Stove
Room Size (Square feet): | House Size:
Bought in 1993 , Price Paid: $1,000
Location : Ctr. Strafford , NH , USA - Email of Reviewer: coc@cisunix.unh.edu
Purchased from: Fireplace Retail Store - Abundant Life
Likes: Handsome looking stove with good heat
Dislikes: irreplacable parts after 6 years non functioning and useless
Comments: Manufacturer and retailer very incompetent. Three times parts ordered over 5 month period and always incorrect. Now told that parts are no longer available and I am out of luck. Five cords of wood and zero degrees outside but nothing to burn it in. No help from either the store owner or the manufacturer who didn't realize the truth about replacement parts to begin with. Very very angry and intend to go to higher level of complaint for piece of mind.
* Dates that reviews were submitted were not recorded prior to Nov. 2004