new fireview, cracked already

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pro5oh

pro5oh

Member
Aug 19, 2008
150
downeast Maine
Been burning under 550f stovetop temp for a month with my new fireview(love this stove). Pulled the stackpipe today to inspect for creosote...minimal at best, then I noticed a 1/16" wide crack and other small 1/4" long cracks near it on back which all follow the grain and appear to just be external. Just wrote Woodstock an email waiting for a reply. Photo is to big for this site check it out here:

http://www.flickr.com/photos/70854997@N06/6630235585/in/photostream
 
Pretty much the nature of the beast with soapstone.
As long as you cannot see the flames thru those
cracks, you'll be fine. Hearthstone stoves exhibit
these symptoms occasionally as well.
 
Well, shoot! I hope it's just cosmetic. That's a lovely stove.

Nancy
 
DAKSY said:
Pretty much the nature of the beast with soapstone.
As long as you cannot see the flames thru those
cracks, you'll be fine.
Click to expand...
You don't see any cracks on the inside panel, correct?
 
There is a double panel of soapstone there so all should be well. I do hope you also included a picture for Woodstock. Do not wait for an email. Call them. 800-866-4344
 
Woody Stover said:
DAKSY said:
Pretty much the nature of the beast with soapstone.
As long as you cannot see the flames thru those
cracks, you'll be fine.
Click to expand...
You don't see any cracks on the inside panel, correct?
Click to expand...

no and there isnt any fire showing through at night(in the dark)
 
Interesting, that is an area of lower temp on the stove. Like backwood said, it is double thick. I tore mine down this summer, amazing the way it is put together. As long as it is not leaking smoke, should be fine. In the mean time. you could double check with an incense stick or a match when it is running to see if it is sucking air until you hear from WS on the issue.
 
There are a couple of types of rutland furnace cement. Some is light tan in color and could fill that crack using the same method that you use to grout a tile floor.

It sucks that it happened, it does not happen to everyone, and it will effect resale value if that matters to you. Given the double wall construction I would not be worried about a leak of air or smoke through the crack but since it is in the back I would try and seal the crack.
 
Highbeam said:
There are a couple of types of rutland furnace cement. Some is light tan in color and could fill that crack using the same method that you use to grout a tile floor.

It sucks that it happened, it does not happen to everyone, and it will effect resale value if that matters to you. Given the double wall construction I would not be worried about a leak of air or smoke through the crack but since it is in the back I would try and seal the crack.
Click to expand...

I do plan to sell it someday to buy their new progress. The disapointment is in the age, its still new. I'm sure they will do something for me, 6 month return policy still in effect.
 
Is it leaking smoke? Don't these stoves have a steel or cast firebox?They're not just 2 layers of stone i hope.Or just hoping the metal didn't crack also?
 
Sometimes soapstone cracks. I'm sure Woodstock will make it right.

Let us know how it goes.

Good luck,
Bill
 
Just a thought, did you totally inspect the stove when you received it from the shipper? I know I didn't, not thoroughly, that is a out of the way area, is it possible it has been like the since delivery? Could have been damaged in transit
 
Bub381 said:
They're not just 2 layers of stone i hope.
Click to expand...
That's it, just the stone...is that bad? :cheese:
 
Bub381 said:
Is it leaking smoke? Don't these stoves have a steel or cast firebox?They're not just 2 layers of stone i hope.Or just hoping the metal didn't crack also?
Click to expand...

No, the only cast iron is the frame (there is other steel like the scoop, damper, etc). The firebox is stone.

fv
 
Bub381 said:
Is it leaking smoke? Don't these stoves have a steel or cast firebox?They're not just 2 layers of stone i hope.Or just hoping the metal didn't crack also?
Click to expand...

no sir, just stone.. mine is only one layer.. of course it's pretty thick..
 
Greybeard said:
Highbeam said:
There are a couple of types of rutland furnace cement. Some is light tan in color and could fill that crack using the same method that you use to grout a tile floor.

It sucks that it happened, it does not happen to everyone, and it will effect resale value if that matters to you. Given the double wall construction I would not be worried about a leak of air or smoke through the crack but since it is in the back I would try and seal the crack.
Click to expand...

I do plan to sell it someday to buy their new progress. The disapointment is in the age, its still new. I'm sure they will do something for me, 6 month return policy still in effect.
Click to expand...

Maybe it's time for the PH now? I bet they will offer you a deal returning it for the Progress?
 
Woodstock will fix it, if you want their new stove and this one is new, get a full refund and apply it to the new stove.
 
pinewoodburner said:
Woodstock will fix it, if you want their new stove and this one is new, get a full refund and apply it to the new stove.
Click to expand...

That's it. Your only challenge is logistics in getting the stove swap done without being stoveless for too long.

Nomatter how many times people say it, a stove with a crack is not normal, not pretty, and not desirable.
 
I would think the 2nd layer would be sorta like a backup though we know what it's true job is.I'd want both layers in working order.
 
ANY UPDATE curious to see what woodstock does for you
 
Kyle M said:
ANY UPDATE curious to see what woodstock does for you
Click to expand...

As expected they came through. I have a few choices:1st they offered to send a new stone with instructions, 2nd exchange stoves no cost to me. I then asked if I could return the stove and add the difference for a progress. Lorin at woodstock said no problem. So in April when the heating season is mostly over I'm going to exchange the stove for a progress and in the mean time she's sending me some furnace cement to fill the crack.

Absolutely satisfied with Woodstock.

The second layer is thin and cosmetic visually nice stone, like a veneer. The second thick layer is of basic soapstone that probably would never crack.
 
Greybeard said:
Kyle M said:
ANY UPDATE curious to see what woodstock does for you
Click to expand...

As expected they came through. I have a few choices:1st they offered to send a new stone with instructions, 2nd exchange stoves no cost to me. I then asked if I could return the stove and add the difference for a progress. Lorin at woodstock said no problem. So in April when the heating season is mostly over I'm going to exchange the stove for a progress and in the mean time she's sending me some furnace cement to fill the crack.

Absolutely satisfied with Woodstock.

The second layer is thin and cosmetic visually nice stone, like a veneer. The second thick layer is of basic soapstone that probably would never crack.
Click to expand...

Sounds like a great response from them... you've got heat all winter and a brand new stove in Spring!
 
Glad for you,as everybody that dealt with Woodstock,pleased again.
 
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