My expedience with the ash removal system with the Dutchwest may have spoiled me. The only complaint I have with my PE T5 is the ash removal It's not that big a deal to shovel the ashes out into the tray. The problem I'm having is that when I'm burning kind of hard due to cold weather the ashes build up very quickly and when I go to shovel them out there are a lot of coals buried in all that ash. I don't have a problem disposing of them safely, that's not my issue. Am I losing valuable heat by shoveling the ashes out? I've tried the "push the coals to the side", but there are good coals all the way to the bottom. I am used to taking out powdery ash, now I am taking out chunky ash, with a lot of red glowing charcoal size "coals". I am reluctant to use the little door thing, for fear of having it get caught open with one of these coals, and not having a way to un-stick it, leaving an uncontrolled air hole in my stove. I'm hoping for some ash advice here.