Heres the story, both myself and my father bought st croix prescot pellet stove the last week of november (2011). I installed mine first and it worked great. We then installed his a few days later and his would light or do anything for that matter. We returned his the following day and they gave him another one and his also has worked great. It all started a few weeks ago, my stoves control board started freezing up every other day or so. The last week it started doing it often multiple times a day. I gave the dealer a call and the service guy came out and had no idea of the problem (i feel he knows less about the stove than i do). So the next day he brought a USED control board that he said has been tested and is known to work. He said if it turns out that the board was the problem he would order a NEW one, but couldnt order it until he knew that it was the problem so i said fine. The next day sure enough it freezes up multiple times. I call him and after pleading with him he comes out to look at it and has no clue whats wrong. He said he would call the factory in the morning. I get a phone call from him this morning saying his boss (my dealer) said to just swap the stove out with a new one and they will send my stove back to st croix. While on the phone i asked him if they had one in a crate unopened, he said no they have only one left and its on the showroom floor. I then asked if it was brand new and he said 100 percent new just waiting to be sold. So i agreed and told him i would remove mine, bring it down and take the new one. Heres where the fun starts. I did all the work of unhooking mine and me and my dad loading it on my truck and headed down to swap it out. The service guy i have been dealing with had asked me earleir in the day to call 15 minutes before i got there so he could have the new stove ready. I called him from my cell on the way there and asked if HE was going to be there in 15 min. he said he will be there. I walk in and ask for him, im told HE JUST LEFT 5 MIN AGO. Red flag number one. The other guy takes me to my new stove and i noticed it had some high temp silicon on the exhaust that looked familiar. The stove had pellets and some ash in it and the silicon that MY DAD put on at his house. I check the serial number and sure as chit they are trying to give me the stove my dad bought and returned because it wouldnt run. I was in a rage that this peice of chit lied to me and took me for a fool hoping i wouldnt notice. Obviously i didnt take it and im not sure where i am at right now, because the onwer wont be there until tomorrow. So i sit here tonight with NO pellet stove for the first time in a month and a half. To say the least im pissed beyond belief. The worst thing is that the <bleep> that lied to me didnt even call to appoligize or anything. Sorry for the long post, i just need to vent!
