Need Help with Ordering Quadrafire Part

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scfa99

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Well after 6 years and 30+ cords of wood my Quadrafire 7100 Glass door cracked. The glass first had a small crack and now is across the whole door. It wasn't hit by a piece of wood rather it looks like it is a stress crack where the screw goes into the assembly to hold it in place. I assume all the heat caused the screw to tighten over the years and eventually caused the crack.

Anyway my problem is I need to order the glass door part number 433-5750. So I called my dealer and they said no problem there is one in the warehouse we should have it in 7-8 days tops. I called yday (day 8) and the same lady was like well i don't know we don't really like ordering parts, its our busy season. I was like I already paid you. She's like yes I see that I just don't know how long it will take I'll have to chk with the mgr and get back to you. Never heard back. This is a quad platinum dealer! This is also typical of dealing with them and I can see them taking all winter to get me the part.

So I've searched the internet only one place comes up with that part number and they don't have one in stock, they need to order from Quad. Do I have any other options? Any dealers on here that have one in stock or can order one quickly? Will quad sell one directly to me? I'm willing to pay for express shipping.

Last question. How tough will it be getting the screws out? Any tips on how to handle this?

Thanks
 
How did you ever make out with the replacement glass ?
I just had a side glass crack last week after 14 years on my Quad 5100 and ordered a replacement glass from the quad dealer on rt35. I paid them and am waiting to hear back when it comes in. Any tips you have on removing the screws?
 
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