pellet stove is gone..................

When you say "my stoves control board started freezing up", what exactly was happening? Did the stove feed & ignite the pellets and later go out, or was it just completely dead?

I only ask because maybe the board, or boards were functioning properly and just responding to feedback from a faulty vacuum switch or improper negative pressure? These things can get complicated to troubleshoot. Is the venting setup the same as your dad's stove?

smoke show said:

F6hawk said:

LOL, I don't think that is what he meant...

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Thank you.

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No worries, Mach23 is just upset, and justifiably so. Sometimes that leads to less-than-happy replies in any forum.

Dealer is clearly a dick. Over the past 7 yrs of ownership
of a Prescott I've emailed Eventemp a couple times for
minor things and the reps have always been more than helpful.
Hope your experience ends up the same because it really is a
heat monster of a stove.

Xena said:

Dealer is clearly a dick. Over the past 7 yrs of ownership
of a Prescott I've emailed Eventemp a couple times for
minor things and the reps have always been more than helpful.
Hope your experience ends up the same because it really is a
heat monster of a stove.

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X2 What she said! :coolhmm:

3650 said:

this is how our country functions at all levels now, in case no one noticed. i encounter this on 80 percent of all my transactions. i just had a battle with autobone trying to get two batteries with three year warranties replaced after onlt fourteen months use. what a nightmare. companies dont care if they lose business.

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Ever try to buy a well working smoke/co alarm detector?not fun.

Same old story with dealerships in this country, whether it's stoves, car, motorsports. Some of these guys just want so sell and the hell with the customer. That's why it's important to get the word out about whose good and who sux!

I know my st croix is very picky when there is a strong wind, It does just that

PA_Clinker said:

When you say "my stoves control board started freezing up", what exactly was happening? Did the stove feed & ignite the pellets and later go out, or was it just completely dead?

I only ask because maybe the board, or boards were functioning properly and just responding to feedback from a faulty vacuum switch or improper negative pressure? These things can get complicated to troubleshoot. Is the venting setup the same as your dad's stove?

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I know exactly what he means. We have gone through a board or two, and our current control board has frozen up a few times in the last several weeks. Basically, let's say the stove is running on heat level #3, and I want to kick it up a notch to #4. When I try to push the heat level button, nothing happens. Even the on/ off button freezes. The only remedy is unplugging the stove.

As for why it happens? I have no idea? I noticed that this sometimes happens with my stove when my pellets go below the halfway point in the hopper.

mkpanache said:

PA_Clinker said:

When you say "my stoves control board started freezing up", what exactly was happening? Did the stove feed & ignite the pellets and later go out, or was it just completely dead?

I only ask because maybe the board, or boards were functioning properly and just responding to feedback from a faulty vacuum switch or improper negative pressure? These things can get complicated to troubleshoot. Is the venting setup the same as your dad's stove?

Click to expand...

I know exactly what he means. We have gone through a board or two, and our current control board has frozen up a few times in the last several weeks. Basically, let's say the stove is running on heat level #3, and I want to kick it up a notch to #4. When I try to push the heat level button, nothing happens. Even the on/ off button freezes. The only remedy is unplugging the stove.

As for why it happens? I have no idea? I noticed that this sometimes happens with my stove when my pellets go below the halfway point in the hopper.

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If the control board is frozen and not responding to user inputs, then it will probably not respond to faults reported by temp sensors and vacuum sensors. This, to me, sounds like it could be a safety (fire) hazard if the stove were to ever start to burn out of control.

I never even thought of that. The panel has no problem signaling the stove shutting down. We just had a light #2 shutdown that we are in the process of fixing. We have also had an alternating blinking light #3/ on-off light. That seemed to signal clunkers in the burn pot.

Good point though.

Usually the reason the user controls are locked out is because the controller is handling what could be an error situation and has deemed it unsafe for the user to play button pusher.

The most likely culprit is the vacuum sensor going on and off.

So just being objective here....no flames to me pse for saying it cuz I don't know..

Being that your a new St Croix owner, you know that the board will lock you out when there is too much draft... It locks the controller from doing anything until you close the damper or slow the air down somehow...

Could this be the problem with the stove and your rant is out of line and maybe you owe it to the dealer to find out what was done or wrong with the other stove..If I was the dealer I'd swap the stove out too and then the first thing I'd do is hook it up and see what it did in my shop. If there was a known issue it's fixed and if it's indeed new then sure it goes back on the floor. If your car breaks weeks after you buy it do you rant on the internet because the dealer won't give you a new car but fixes your existing one instead?

just saying

Hey March23, what's going on with your saga? As tomorrow is today . Has the dealer contacted you?

March,
Sorry you are having these issues. You have every right to be upset.
But, Please.........pargraphs are your freind. It makes it musch easier to read and follow.

Glad it looks as though you're getting what you wanted. I sure hope that the "3rd time's a charm" !

I'm glad for you that they are stepping up. There's nothing worse than paying all of that money and going through all that and come to find you have to deal with someone who basically does not care.

I hope the new stove runs like its supposed to. I hope that dealer straightens up his act for your sake.....

J

Persistence pays off. You did right by contacting EvenTemp. Good to hear that hopefully this is going to be corrected..

Good for you, you deserve the free pellets and I hope the new stove works out great Good Luck my friend!

Glad to hear you are getting the problem straightened out with your stove! Sounds like the service tech is the one giving the dealer a bad name!

That was interesting...that was turning into a heated post...anyways I'm glad it worked out for him...I'm fully awake now...it's 5:15 in the morning!!

So whose the dealer. I'm sure there's alot of people out there that would love to know before they make a purchase. Good and bad.

Mach I hope you didn't take me the wrong way. When I see rants like this on the internet it bristles my spine. I have had posts like this directed at me and me personally in other fields. Just like this... it's why I'm a big advocate for both sides of the story...Always two sides as I said earlier. One of these posts because it stayed in a public forum in a very small market actually contributed to the demise of the business. Everybody saw it. It hurt me from then on of people who didn't want to do business with me because of this rant online.

I would be willing to put a bag of pellets down that the single A#1 BIGGEST service complaint that St Croix dealers get is the board lockout because of the damper setting. I even said to my dealer one day ok show me proper damper setting on this stove. I wanted to see where it was. HE even locked the stove out where he thought the flame was best. Too much air. Same problem you were having?

If your Dad's stove was not working and it was brand new, if I was the dealer and had one in stock (including floor models) then I'd go swap that stove right away and then run the other stove in my shop. Maybe they did that and found it was a simple thing like a versagrate motor, or maybe there was nothing wrong with it and they put it back on the floor. If it was new then why not. It was brand new as you say? If your local car dealer had a brand new car on the lot but just had the heater blower motor replaced because it didn't work, would you not buy the car as new? You would actually demand an exact identical car?

I'll put another bag of pellets on your old stove going back to the factory. Trucking costs would be about $350-400 between you and them. Plus re-crating. Doubt St Croix would pay that.

Glad it's working out for you though.

Sallty, You have mentioned improper damper setting causing the board to lockout. Is this due to not enough resistance in the air path and not holding proper vac in the comb chamber in turn letting the vac switch bounce? So in theory if the damper is run wide open it may not have enough vac to hold switch? I would really like to understand this because the "board lockout" is a real pain when it is intermittent!