pellet stove is gone..................
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KodiakII
Minister of Fire
Control boards are a tricky thing a times, I replaced mine last year at my cost. When I took it apart I found a wire for the t-stat port was loose and was causing my malfunction. On the bright side of things I now have a spare ready and waiting.
What would you bet the used board he came out with was right out of your dad's returned stove??
What would you bet the used board he came out with was right out of your dad's returned stove??
I just donT thinK your understanding what i mean. The service guy told me when he was at my house the day before this happened that he sold my dads first stove a few weeks ago and the guy loved it. When igot there it was obvious he had not sold it a few weeks ago because it was sitting right there and he was trying to give it to me. SO once again the problem is that i was lied to and thats my issue. I absolutly was not going to take it no matter what had been wrong with it. It was sitting there with high temp silicon all over the exhaust, and about 3 cups of ash inside the stove.Salty said:
You keep bringing up the car thing and this is how i look at it. say YOU went out and bought a new car, then you go to pick it up a few days later. You jump in your new car and it smells like cigerettes and has ashes on the dash. You go back inside and the salesman says- "when i went to fill it up for you i had a few smokes". Would you take this car? Any this is obviously if you dont smoke. Since i dont smoke and hate the smell of it i would consider the car used. Simple as that, and thats how the stove was presented. After this i am done with this thread as i have stated they are doing right now. I will not list their name here because as i said earlier i have been asked not to. You said you have had this done to you before as well and it hurt your name, but your the one asking so much to list their name. Kind of ironic huh?
IF THE ADMIN. SEES THIS PLEASE CLOSE THIS THREAD AS ITS GONE WAY BEYOND WHERE IT SHOULD HAVE
Salty
Minister of Fire
As I said previously there are two sides to every story.
If I got in a car that smelled like cigarettes I wouldn't be looking at it first and if it happened when I picked it up then I would not accept delivery. Simple. Now if you said I all of a sudden had a cigarette odor and I been driving the car for two months well then I guess you'd be looking at something else then huh?
I used the car as an analogy. It's something that's expensive to make a comparison to that the factory is half a country away.
Like I said I'm glad it's working out for you.
I would still like to hear the other side of the story though. You said you had a problem with the dealer. Then 3 posts later you say they called you that morning and you don't have a problem with the dealer. Let the dealer respond is why I said post a name or send them a reference link to this thread.
No need to close the thread I'm not being inflammatory. I told you why I posted what I did.
If I got in a car that smelled like cigarettes I wouldn't be looking at it first and if it happened when I picked it up then I would not accept delivery. Simple. Now if you said I all of a sudden had a cigarette odor and I been driving the car for two months well then I guess you'd be looking at something else then huh?
I used the car as an analogy. It's something that's expensive to make a comparison to that the factory is half a country away.
Like I said I'm glad it's working out for you.
I would still like to hear the other side of the story though. You said you had a problem with the dealer. Then 3 posts later you say they called you that morning and you don't have a problem with the dealer. Let the dealer respond is why I said post a name or send them a reference link to this thread.
No need to close the thread I'm not being inflammatory. I told you why I posted what I did.
mrjohneel
Feeling the Heat
Mach23, I'm glad you got relief and hope your new stove turns out well. From reading this thread from top to bottom, I think you had every right to be ticked off. While there are two sides to every story, judging from his previous actions, your dealer would have constructed a fairy tale out of whole cloth as his narrative. Good luck.
PA_Clinker
Member
I think the dealer may actually appreciate being directed here, if it (the damper setting problem) could save him and another customer this kind of headache in the future.
Snowy Rivers
Minister of Fire
I have read through this thread with interest, this entire fiasco is a real shame, but sadly unscrupulous dealers/salesmen/service techs are out there in quantity and give the good honest folks a bad name that they will constantly have to battle.
To make a point here and not to point the finger at anyone, I have ranted several times about the overuse of the high tech circuit boards on pellet stoves.
These control boards are usually made overseas and at a sginificant cost savings to the manufacture, that is not passed on to the consumer.
Rarely do you see a stove have problems with the firebox or othr major parts of the structure, its the electronics that fail.
These fully integrated controls with touch pads are prone to failure, no matter if they are a control for a dishwasher, cook stove, oven, clothes washer or drier.
Anything with a touch pad control and a circuit board filled with many circuits and small components are a failure waiting to happen.
This particular situation was likely a case of several boards from a LOT being bad and the two stoves with sequential numbers got bad controls.
When the stove manufactures went from very basic timers to run the pellet feed and designed everything onto one CHEAP control board the stove quality went in the toilet.
Some manufactures have better controls than others, but having the stuff made ovrseas is the first mistake.
Keep the jobs here.
I do extend my sympathy to the fellow who started this thread.
Hopefully everything will come out OK in the end.
The fact that you were lied to is inexcusable.
MYself I would not be still about this BS untill there was a Reconing and the offending individual was taken care of.
Good luck
Snowy
To make a point here and not to point the finger at anyone, I have ranted several times about the overuse of the high tech circuit boards on pellet stoves.
These control boards are usually made overseas and at a sginificant cost savings to the manufacture, that is not passed on to the consumer.
Rarely do you see a stove have problems with the firebox or othr major parts of the structure, its the electronics that fail.
These fully integrated controls with touch pads are prone to failure, no matter if they are a control for a dishwasher, cook stove, oven, clothes washer or drier.
Anything with a touch pad control and a circuit board filled with many circuits and small components are a failure waiting to happen.
This particular situation was likely a case of several boards from a LOT being bad and the two stoves with sequential numbers got bad controls.
When the stove manufactures went from very basic timers to run the pellet feed and designed everything onto one CHEAP control board the stove quality went in the toilet.
Some manufactures have better controls than others, but having the stuff made ovrseas is the first mistake.
Keep the jobs here.
I do extend my sympathy to the fellow who started this thread.
Hopefully everything will come out OK in the end.
The fact that you were lied to is inexcusable.
MYself I would not be still about this BS untill there was a Reconing and the offending individual was taken care of.
Good luck
Snowy
Salty
Minister of Fire
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