I've only had my insert now for just over a year - 12/28/10 install. Believe it or not, in that time today is the first day the wife was home without me there to load/operate. Knowing this, I went over everything with her last night and had her load her up last night for the overnight burn. I loaded it this morning when I left for work. So, just got a call from her that there is a problem with the stove... Turns out she somehow muscled the handle and sheared it off completely. I'm not there, but it sounds like the screw attaching the handle to the door snapped in half. I've heard of issues Hearthstone has had with their handles, but when I left this morning, everything was fine. If anyone was going to break it, I figured it would have been me, not my wife. So no burning until it gets fixed and tonight into tomorrow are going to be the coldest thus far this season. I even have seasoned red oak that I had set aside for a time like this ready to go. Burned some last night and it was awesome. I'm so bummed. Anyway, she is calling the dealer and I hope they can get this fixed ASAP. Any advice/suggestions from other Hearthstone users? I'm assuming this issue is not limited to the Clydesale Model. Ugh :-(