Jammed auger on Mt Vernon

Hi Gang
Woke up this morning (2 degrees outside ) to a cold house. Control panel on the Mt Vernon read auger jammed. I stuck a big fork up the feed pipe and a bunch of pellets came falling down. I hit retry and I could hear the augers grinding, but no pellets came falling down.
I'm using Oakies, so they're not too long. Does anyone know how to clear a jam on a Mt Vernon, or should I just call the dealer? It's still under warranty.

Thanks!

rickwai said:

the auger does come out pretty easily. unhook the 2 plugs and remove I think 3 bolts and auger will slide out. All can b done thru the right side access panel

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Thanks for the reply - I should have mentioned that I have the insert, not the stand alone model, so getting the auger out is a bit more of a challenge.

Does anyome know if vacuuming out the pellets from the hopper would clear the jam? If unjamming the auger requires the removal of the auger, I think I will just let the dealer do it, as it is under warranty.

EarlyMan