This is true Customer Service

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My dealings with WS have been the same. Thanks Woodstock!
 
Great story Dennis. Nice to know that there are still companies that believe there is more than a bottom line.
 
My second replacement cat is on the way from Woodstock. I wonder if my housing is warped too? That may explain my smokey chimney.

Yes, the folks up at Woodstock are top notch. Incredible service and stand behind the product for years after the check has been cashed. I bought my Fireview in May '09 and they are just as helpful now as when they were trying to sell it to me. We have been up there twice and both times everybody there was super friendly and helpful. All businesses could learn form them.
 
Now thats great customer service! :)

Thanks for the Link
 
Backwoods Savage said:
As most folks know, Woodstock is second to none when it comes to Customer Service and having great products. But here is a company that goes well above the normal. How? I'm glad you asked. Here is just one example.

We purchased a Woodstock Fireview in March 2007 and installed it the following September. This means that this is our 5th year of heating with this stove. On another thread in this forum I posted pictures of our catalyst. Woodstock had sent us a new cat so I was replacing it. I took the cat out and took the pictures and purposely did not clean the cat so that folks could see what it looked like.

Not just the usual folks who post regularly on this forum saw those pictures. It seems that some of the Woodstock folks also saw the pictures. They noticed that the housing of the cat was slightly warped. I had noticed it but thought it was not enough to be a concern. However, today, UPS delivered a package from Woodstock and inside was a new housing. Instructions was included (not really needed) for changing the cat into the new housing and even some anti-sieze for the bolts.

Again, I never communicated to Woodstock about this; it was simply done for us; no questions asked. That, folks, is what I call true Customer Service by a company that cares about its products and its customers! Thank you Woodstock.
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That is totally awesome I am happy to hear you had a very enlightening experience!
 
I don't think anyone has ever doubted Woodstocks committment to their customers. I feel like they will do whatever they can to help anyone and make it right.
 
brogsie said:
I bought my Firewiew because of you and Todd.
Click to expand...

Thanks brogsie. That is always nice to hear we've helped.
 
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