If I'm going to spend 2 or 3 grand for a new stove, who has the best warranty?

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Mr. Jones

Feeling the Heat
Oct 25, 2012
265
Kennewick, Washington
I've recently been looking up pellet stoves, and am scared now since some models have nothing but complaints of things breaking multiple times a year. A whole lot of comments like "works great when it actually works". lol, no thanks. Then parts seem to take a month or so on some of em. Sounds like an expensive boat anchor.

Leaning toward a wood stove, without all the mechan9ical nightmare possibilities/ less noisy operation. Was curious who might have one of the better warranties going on for both pellet and wood. Thanks guys and gals.
 
The warranty is really less important than the dealer, IMO. If you have a great warranty, but a lousy dealer, it won't make much difference. If your dealer can't even answer a question about the appropriate range of firing of the stove based on their experience, then don't expect them to help you when the chips are down and you have a serious problem. I purchased my stove from a dealer 3000 miles away. I am prefectly capable of doing or arranging to have any work done, and I know that my dealer when provided with photos, will provide the appropriate replacement parts, if this needs to happen.

IMO, in wood stoves, as in cars, its not so much the warranty but the willingness of your dealer to service the warranty.
 
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Don't know if you have seen this thread https://www.hearth.com/talk/threads/wood-stoves-vs-pellet-stoves.92744/

As far as warranty, yes you are at the mercy of your dealer, for the most part. If you want a manufacturer that stands behind their product 100% beyond any doubt, look at Woodstock. There are no dealers, you buy factory direct. Englander also has a great rep as far as customer service goes, and I have made a few calls to Blaze King with positive results.
 
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I am a firm believer in not putting much importance on the Warranty. It doesn't matter how good the warranty is, it is going to be a pain in the ass if the stove has an issue that requires the warranty to be involved.
 
Presumably you have already determined what your heating requirments are, so you don't require assistance in determining particular stove, just manufacturer. Also, that what you are really looking for is a product of outstanding qualty combined with 100 % availabilty of the manufacturer in the instance of any concerns, and prompt, courteous and effective response to any requests for assistance, with the company's action being impressive inquiry into and resolution of any issues. . Hands down you are talking about Woodstock. An exceptional product and unrivaled service. If you would like to confirm that for yourself, call them with any question you may have. You will be impressed. In addition, their basic warranty is 100 % satisfaction with the stove, period. No questions asked 100 % refund for any reason whatsoever, including if you are not totally satisfied or if the stove turns out to be the wrong choice for you, anytime in the first six months of ownership. All stoves are sold by the manufacturer, and all service is direct from the manufacturer to you.

Whether you have had your stove for two days, two years or two decades, you will receive the same courteous treatment when you call, the same attention to your inquiries, the same desire to keep your stove in perfect working order for you. Your Woodstock stove will need to be covered in your willl, for it will outlast you, and any children who have grown up with it will want it....That's as good as I can say about any product.

You are always welcome at their company, can watch them make the stoves, and can even go and pick your soapstone if you want. Or they will send you photos of the individual stoves they have in your choice of design so you can pick the stone you like most, if that is important to you.

The stoves are extremely efficient and easy to run. They are all cats or hybrids, none are exclusively secondary burn. (They also sell soapstone direct vent gas stoves in various sizes, backed by the same service and warranty.) They have long burn times, permitting comfortable twice daily loading. The glass windows on the stove stay crystal clear, even on lowest cat burn, so long as you use properly seasoned wood (a requirement of all EPA certified stoves to achieve clean burns). The range of heat outputs is impressive, and easy to regulate. These stoves will keep you comfortable whether it is 62 and raining or 30 below out.

There are quite a few other great stoves that would be fine to buy, and could be better suited to your needs. I have no idea what your exact needs are. The good stoves are well built and require little service, unless they are mistreated. Different well built stoves have different degrees of fragility. Woodstocks are very robust. There only requirement is that the first burn of each year you start with a small fire to get the moisture out of the stone. One normally has a small fire anyway, in the early Fall. Other stoves will have their own requirements (some require care not to damage the secondary burn system by impact on loading, for instance). . Some people care about appearance, some don't. Some want a clear viewing window, while others are regularly away from home for days at a time and need a stove that will burn for several days on one load and keep the house from freezing.

Woodstock may be matched in quality of build, but it is unrivaled in service to the customer.
 
Agreed, your best friend is going to be your dealer. I can speak well for a couple on this side of the Cascades, but I'm sure that there are good ones on your side too. I know if something is wrong with our stove that the dealer is going to stand behind it and me. His "if you don't like it, return it" policy made it an easy decision.
 
I also concur with the prior posters in that the warrantee is only as good if you are dealer with a good dealer. Most warantees cover basic parts for at least 1 year, some up to 7 years...but the fine print is how the repairs will be made. Example, there is crack in your unit the first year, and the mfg will fix it, but they only pay for freight 1 way back to their facility...so, you are either going to be on the hook for the $300-$500 cost of shipping the stove back to your home once the repairs are made, or, the manufacturer" is going to recommend that the dealer "weld" the repairs to the unit.
I think If you paruse some of the recent threads you can get a good idea of those units that may have had more defects, etc.. Havng been through a couple stoves, personally if I am in the market again I would go with one that you can deal directly with the mfg on. i.e. Englander, Woodstock, etc..
 
I am a firm believer in not putting much importance on the Warranty. It doesn't matter how good the warranty is, it is going to be a pain in the ass if the stove has an issue that requires the warranty to be involved.

More pain than handing over those dollar bills from my pocket when it is not under warranty?
 
I must second everything that Rideau said. I have never encountered a company like Woodstock, but boy am I glad I did for this important purchase of a stove. They are so committed to your having a properly working stove that they will even correct mistakes made by others (such as my installers). Even tho I did not buy my stove pipe from them (WS) (mistake I will NOT make again), they went to great lengths to research and ship me the appropriate piece that my installer had failed to install, but which should have been. The stove worked as it was, but it works much better with the adapter that Woodstock sent me, free of charge, I might add. They rush to get stuff shipped out to you as well (BBar I'm sure you would appreciate that ;) ). I can't say enough good things about Woodstock, I love my stove.
 
I must second everything that Rideau said. I have never encountered a company like Woodstock, but boy am I glad I did for this important purchase of a stove. They are so committed to your having a properly working stove that they will even correct mistakes made by others (such as my installers). Even tho I did not buy my stove pipe from them (WS) (mistake I will NOT make again), they went to great lengths to research and ship me the appropriate piece that my installer had failed to install, but which should have been. The stove worked as it was, but it works much better with the adapter that Woodstock sent me, free of charge, I might add. They rush to get stuff shipped out to you as well (BBar I'm sure you would appreciate that ;) ). I can't say enough good things about Woodstock, I love my stove.
Thanks for the reply guys. Lol, I typed in woodstock.com and came up with the actual woodstock hippy fest.
 
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Thanks for the reply guys. Lol, I typed in woodstock.com and came up with the actual woodstock hippy fest.

I guess you are not old enough to remember that first hand..... :p
 
Welcome to the forum Mr Jones


I can't add a whole lot after a couple of the above posts but will say I do not think any others can match Woodstock for warranties and customer service.

I will give one more example of their commitment to customer service. Last heating season I had made a post on this forum along with a picture of our catalyst. One of the reps at Woodstock saw the post and also saw that the cat frame had been slightly warped. They did not call me but a couple days later I received a package from them. I had no idea what it was but was amazed to find a new cat frame. Now that is what I call customer service!

We have been fortunate to meet most of the people at Woodstock (their Open House) and they are all great people. Thanks Woodstock.
 
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Go find a good dealer and you will never regret it ! They can be the light in the dark for you and save your fanny in a pinch. The warranties are pointless without the backing and the dealer is the one you have to talk to about the warranty first they contact the company for you.

Pete
 
The problem with this Pete is what you have found out. A dealer may look and sound really good but when a problem arises, then they many times will wear a different face altogether. We read about many dealers and manufacturers that sounded great but won't back up the warantee or fix a problem.
 
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That is a good point Dennis ! We did have many problems with a couple real hack job dealers. We ended up talking to a lot of people around here and reading an absolute crap ton of reviews as well as using Angieslist.com for references before we picked a new dealer. We had a few issues with our new Jotul and the dealer has been absolutely amazing as well as Jotul in doing everything possible to fix our stove issues as it was a display. They went as far as sending out the regional rep to help with the draft issue and he went out of his way to figure it out. I think it is in the research done before hand. We took the word a few friends and a rifle range owner about the first dealer instead of going online and doing in depth research and paid dearly for it !

Pete
 
I love my Woodstock stove. The customer service is fantastic and the quality of their stoves is amazing. I'm glad that I went with them. The guy I had install our stove kept telling me what a good, solid stove it is. As a newbie to wood burning, I'm happy with how easy it is to run.
 
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The problem with this Pete is what you have found out. A dealer may look and sound really good but when a problem arises, then they many times will wear a different face altogether. We read about many dealers and manufacturers that sounded great but won't back up the warantee or fix a problem.

This implies there are no good dealers and that's not true. They are out there and sometimes we read about them too. The dilemma is that more people come here with problems to solve than praise to share. Same as with newspapers. Bad news sells more copies than good news. Most of the stove dealers I've worked with have been good people. I like our current stove dealer a lot!
 
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When I was trying to buy parts for a used Blaze King, I went thru three dealers, and found a good one on the fourth try. I had the part numbers from BK, and all I needed was somebody to order them. The person I spoke to on the phone bent over backwards to help me, and again when I called to find out what the delay was, even though there wasn't much money to be made on the sale. Then she called a week later to make sure I got the order. I'll gladly plug 'em here again if anybody wants to know.
 
This implies there are no good dealers and that's not true. They are out there and sometimes we read about them too. The dilemma is that more people come here with problems to solve than praise to share. Same as with newspapers. Bad news sells more copies than good news. Most of the stove dealers I've worked with have been good people. I like our current stove dealer a lot!

I see no reason you should assume it implies that at all. It simply points out that all dealers are not good and the buyer must beware. Some have good luck with dealers but sad to say, over the years I've simply heard and seen too many bad deals. People think the dealer is great and he is....until problems arise.

And if we look at the last post, he found 1 out of 4. Not a good shopping experience in my book.
 
Another happy Woodstock customer. All I can add to the above praise is that everybody who has answered the phone there has been absolutely helpful. I human takes the call, after the machine asks if all you want is information mailed to you, and that human can and will help you. You will likely never find better customer support. When needed repair or replacement parts are reasonably priced and always shipped quickly.
 
Yep, dealer service outweighs the warranty potential. I've read a some crappy reviews about Hearthstone, and a majority of them were dealer/installer oriented. I'd recommend the dealer I went with for a variety of reasons. They took care of me in ways that were above and beyond. I hadn't spent much time on Hearth.com, but wish I had. I was hell bent on a non-cat. I'm still hell bent on soapstone. But from all comments I've read regarding Woodstock, I would seriously consider their product for a future application. I'm still happy and would recommend my local stove dealer. Just depends what I'm looking for.

Service, service, service. Outweighs warranty ten to one. What BBar said.
 
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