After buying a larger (1980's built) house, I decided that I wanted to replace the 1980's Thor wood insert in our masonry fireplace with a new wood insert to make it safer and more comfortable in the house. The Thor was just slammed in (as was the custom back then?). Blower is also broke on it...
I stopped by a local Stove dealer who has been around forever. I liked the Lopi Declaration they had on hand, agreed on a total price, put a deposit down and walked out. Sweet!
4 weeks later, the site inspection guy finally gets around to calling (this was 3 weeks later than I was told. I had to call them twice to get this guy to call). He's a jerk on the phone, tells me I need to pay him $75 when he comes out to do the inspection, that any install would be a month (or two!) later than I was originally told, etc. I guess this stove shop doesn't have their own installers (I did not know this) and they use this guy... I'm not used to spending this much money and having people treat me this way, so I'm starting to re-think the purchase and considering asking for my deposit back.
Does this sound normal? If you purchased your stove and install from a shop, what was the process and timing like? Anyone have a recommendation for a shop in the Lehigh Valley (PA)? Thanks for any advice
I stopped by a local Stove dealer who has been around forever. I liked the Lopi Declaration they had on hand, agreed on a total price, put a deposit down and walked out. Sweet!
4 weeks later, the site inspection guy finally gets around to calling (this was 3 weeks later than I was told. I had to call them twice to get this guy to call). He's a jerk on the phone, tells me I need to pay him $75 when he comes out to do the inspection, that any install would be a month (or two!) later than I was originally told, etc. I guess this stove shop doesn't have their own installers (I did not know this) and they use this guy... I'm not used to spending this much money and having people treat me this way, so I'm starting to re-think the purchase and considering asking for my deposit back.
Does this sound normal? If you purchased your stove and install from a shop, what was the process and timing like? Anyone have a recommendation for a shop in the Lehigh Valley (PA)? Thanks for any advice
