Always great service from Woodstock - new cat

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kayakkeith

kayakkeith

Member
Sep 20, 2010
211
West Virginia
So I was issues with my bypass door and ordered a new one. Went to install it and noticed my cat wasn't looking so good. Called Woodstock and they sent me a new one for only the shipping cost. While waiting for it to come in noticed that the bypass door was giving me more issues. Figured I would just wait for the new cat and then open the stove back up to do the door and cat change out. Well you can see by the pic the door was actually broken and the cat just crumbled up when I took it out.

All good though as the door was easy to replace as well as the cat.

All through this I was emailing back and forth to Woodstock asking questions on why the cat went bad ,etc.they always responded with detailed info.

In the end I think I messed up the bypass door by letting the pipe temp get way to high before engaging cat. Now I have engaged cat when the pipe temp hits 300. The new cat is glowing nicely and I am back up to steady 600 stove top temps.

The cat they say was the ceramic kind which they said phosphate from the wood damages it. That's why it's now stainless steel

So now the door is sealing tight , cat is working great and the main thing is they back what they sell and support it to the max. Would always recommend Woodstock for their service and product as this isn't the first time I needed them
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That pile looks very familiar. I seen this many times with my old dutchwest wood stove. If Woodstock would have had a stove that would have heated 2400 sqft at the time I was looking I would have probably went with them. I have NEVER heard anything bad about them. Glad your stove is working as it should again. You need all the heat you can get. It can get mighty cold in these WV hills;lol
 
Sounds like Woodstock fixed you up:). How high were you getting your stove pipe? Single wall suface temp?
Is the new cat ceramic or stainless?
 
Was you using a probe or magnet thermometer on the stove pipe?
 
fox9988 said:
Sounds like Woodstock fixed you up:). How high were you getting your stove pipe? Single wall suface temp?
Is the new cat ceramic or stainless?
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Single wall pipe and was getting it up to 500 to 600 - way to high I now understand
The old cat was ceramic and the new one was ss
 
kayakkeith said:
Single wall pipe and was getting it up to 500 to 600 - way to high I now understand
The old cat was ceramic and the new one was ss
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I've been hitting 500-600 regularly. WS advises 300?
 
fox9988 said:
I've been hitting 500-600 regularly. WS advises 300?
Click to expand...
That's the temp on the stove pipe thermometer not the stove top one .
They sent me a sheet on operation that either I never saw before or forgot what it said. I can post it of you want or you can ask them for it. Better yet I would call and ask your question specifically . That way you don't get any mixed up message and get it straight from them
 
I was refering to single wall pipe surface temp. I would like to read the sheet if you could post it.
 

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thanks
 
I can't open the file, tried from work and home. Thanks anyway.
 
How old was your cat? Just wondering that Woodstock sent you a new one for free. I'm still amazed that someone ALWAYS answers the phone when you call. And I'm not the only one that bought a stove from them! Glad I bought a stove from them.
 
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charly said:
How old was your cat? Just wondering that Woodstock sent you a new one for free. I'm still amazed that someone ALWAYS answers the phone when you call. And I'm not the only one that bought a stove from them! Glad I bought a stove from them.
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The stove was on its 3 rd season of burning
 
fox9988 said:
I can't open the file, tried from work and home. Thanks anyway.
Click to expand...
Email Lorin at WS as that's who sent it to me. Attachments and IPads don't seem to work well for me yet
 
I can't open that file either. Have noticed that with a few files lately.

Do remember that 500 to 600 on the surface thermometer single wall pipe convert to internal temps of 1000-1200. Hotter than you want by a long shot, and tons of heat going up the chimney and heating the great outdoors.
 
kayakkeith said:
Email Lorin at WS as that's who sent it to me. Attachments and IPads don't seem to work well for me yet
Click to expand...
I'll get in touch with them Monday.
 
I called WS, didn't catch the name of who I spoke to (Brandon maybe?). He recomended 250-300F single wall pipe suface temp before engaging cat, but suggested 250F STT was a better guide than the pipe thermometer. I told him, due to the huge lag time on the STT, and the fact that I usually do 12 hr reloads (STT down to ~175F), I maintain around 400-500F on the pipe before closing the bypass. He said it would not hurt the cat, just flushes a lot of heat up the chimney. I asked about the occasional 625F pipe temp, he said the cat is fine with those temps, just waisting more heat.
 
fox9988 said:
I called WS, didn't catch the name of who I spoke to (Brandon maybe?). He recomended 250-300F single wall pipe suface temp before engaging cat, but suggested 250F STT was a better guide than the pipe thermometer. I told him, due to the huge lag time on the STT, and the fact that I usually do 12 hr reloads (STT down to ~175F), I maintain around 400-500F on the pipe before closing the bypass. He said it would not hurt the cat, just flushes a lot of heat up the chimney. I asked about the occasional 625F pipe temp, he said the cat is fine with those temps, just waisting more heat.
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So if you have a pipe surface temp of 400-500 ,, are internal flue gas temps 800-1000? I engage my cat once my internal flue gases are at 500.. I read one post saying surface temps were half of what an internal temp would be..
 
Yeah, pipe surface temp should be about half the flue gas temp. I did some reloads over the last couple of days and engaged at 300F pipe surface. The cat lit right off. Maybe I've been waisting BTU's trying to get a little extra char on not fully seasoned wood. Livin' and learnin'.
 
fox9988 said:
Yeah, pipe surface temp should be about half the flue gas temp. I did some reloads over the last couple of days and engaged at 300F pipe surface. The cat lit right off. Maybe I've been waisting BTU's trying to get a little extra char on not fully seasoned wood. Livin' and learnin'.
Click to expand...
I've been learning with my Fireview as well , finding out that I've been charring my wood longer then needed on a reload.. 3-4 minutes and I can close the by pass with a steady reading of 500-550 on the flue gases . Cat's been working fine!
 
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