New Mt Vernon AE puts out very little heat.

im on my phone so please forgive my wriring. i have the vacuum sensor jumped to no better performance. on sunflower with all other settings the same it can bairly maintain a flame within the diamond. with the suggestion of pushing the pellets in i was just able to get one bag in the hopper. i have no oak. i can not tell you how many bags a day it uses as i can not afford to live here untill i get this working.

i do not intend it to be a main heat source. i keep the oil heat at 57. id like this room at 70. that aside the connection to the control board is solid

Thank you for the suggestions. I'm letting it run out of pellets as I would guess to check the auger coupling I need to remove the unit from the system. I'm sure once I have it out it will be easy to tell if its good or not. Is there a way to check the reversal of the auger direction you spoke of?

Thanks

Thank you everyone for all the tips. I will try the oven mitt. Sounds like good idea as well. I emailed quadrafire but I suspect they will only keep referring me to my dealer. My dealer has lied to me enough. I have no desire to go to them for problems. Can or will any dealer send out a repairman under warranty? Or is it only the dealer you purchase from?

Thanks

While reading this forum I picked out the brand and model I wanted. Well I was between that and a endurance furnace. I just must have missed the info on dealers. No one to blame but my self there. I guess its time to go make life miserable for my dealer.

I did not and that is why I cant blame anyone but my self. Winter is almost over anyway so I guess I'm in no rush at this point.

I want to give them a chance before I start an internet crusade. Lets face it. It could have just been my luck to get the one idiot sales person whos the son of the owner or something. That person by the way told me I dont need an OAK. He also is the one I blame for taking almost 3 months for installation. They gave me the number of a place over 2 hours away to do the liner install. That place I chased for months just to get an estimate. I still never got one from them and they never once called me back. I ended up just getting the closet chimney place off google. Came out in a week, very nice, very helpful and a great price.

The service guy came out today. He was nice enough but in the end did not really do anything to the unit. He told me I have the newest type of unit with V 4 tables that he dose not even have to upload. He said he only has 3. He also told me that the 12v auger dose not pulse. It runs constantly but at variable speeds. He seems to feel the stove is functioning but is not sure why the fire is so low. He felt the C&C pellets were no good so we changed to one of the bags of Hamer's I got to try. If you recall on high, +5, normal fan C&C for the most part could barely get the flames out of the pot. The Hamer's on the same setting have the flames fluctuating from just below the diamond to almost the top of the diamond. He said that the flame will go up and down like that and its not to bad the way it is but it should be doing it on -2 to -4. He suggested I try o'malley's . He said thats what he uses in the Mt Vernon AE with the -4 flame height. I want to know if its the new tables. Is anyone else running v 4? Perhaps quadrafire thinks everyone is running the flame height to high so they crippled it in V4. The serviceman said he can put V3 on but he dose not have V4 to install if 3 dose not fix the problems. Any ideas?

Thanks

Thank you for letting me know. It sounds like if the other brand of pellets suggested do not work that I have just bought a very expensive paper weight. I get the impression that since it sort of works they dont really care to do much about it.

I have an update. Last night I went over to the house and while I was there fired up the insert. I thought even almost no heat has to help the oil bill. To my surprise it seemed to work like most people on here say it should. High flames, enough heat where it is uncomfortable to keep my hand directly in front of the unit for more then 20 or 30 seconds. It is still on high and +5. When I left the house last friday after the repair man left it was not doing that well. The only thing that changed was I used a 3/4 full bag that sat open in the house since friday. it was the C&C too. Is it possible that both the C&C and Hamers somehow got damp in the sealed plastic bags and that letting them air out for 5 days helped? The pellets are stored in my garage that does not get below 40 degrees. I cant imagine cold pellets would cause a problem. If that is not the issue is there a break in period or something I dont know about? I just hope this isnt a fluke and the majority of the bags left work like this. At this rate the +80$ a ton is not worth it for the hamers.

Thanks