STIHL ISSUE

Will be picking my saw up tomorow evening at the other facility. It is on my way home from work so I informed them I would stop in and pick it up to save them a trip to the facility closer to my place of work.

I am still a bit uneasy over going back to this dealer for any work. It is reassuring that the president of the business did reply to my complaint email. He responded at 6:00 yesterday evening, and also informed me at 9:15 this morning of when the saw would be done. He informed me that he would make special arrangements for me to pick it up after hours if necessary. I am still waiting on the sales man to give me a heads up on when this issue will be solved, even though I already know because of the president.

Given what happened here would I be wise to seek out a new dealer, or should I give them another chance. I understand that the min parts order dilema was out of their hands, but do you think they should have contacted another dealer to get the parts needed to fix the saw. This is my biggest gripe of the whole issue, that my saw was left sitting there for a whole week.

The old saying gos: fool me once shame on you, fool me twice shame on me.

How would you go about finding out about a dealers service record, if you have an issue with your saw should you ask when the saw would be done from the get go?

The difference that I see is that i bought this trough the dealer and it is warranty work, not giving to a private mechanic to upgrade. I would know going into giving you my saw that I would expect a wait time.

Will be learning a lot more about small engines to do this stuff on my own. I know that I have a 2 year warranty but what good would it be if I don't have a saw for 3 weeks in the heart of the cutting season.

Randy,

Was watching some of your videos last night. The sound of those highly tuned engines was driving my labrador insane as she thought there was a fly buzzing around. Looks like you got your rpms on your saws, tuned to that of horsefly. Great videos!

Thanks prof,

I have had a few pms on this site as well as others, referring me to Fry's. I was going with these guys because of their locations in relation to my work. I may just have to make the trip, "down over the mountain" to check them out instead.

By the way do you know why the power went out the other night. I looked up on the hill and did not see any lights one up there. Benscreek was totally knocked out.

I would have paid the 14 dollars to get my saw back last week oh well it is what it is, you live and you learn I guess. Got some good insights on better dealers to go with from now on. Cant wait to get out cutting with a good saw.

Not so sure what I would do if it was more than the carb, or if it cuts out again after a few days.

I had contacted Prof's suggested business and expressed my conscerns with the other dealer and got back a rather nice email. This is what stuck out to me:

" When my husband finished reading your email he said and I quote "1) I would have found the defective carburetor when servicing the saw at the point of sale. 2) I have the carburetor on the shelf. And 3) I would have replace the carburetor in front of him while he waited." That is the way my husband does business. As he says time and time again, "We're all about customer service here." "

I think I will be making a trip to visit this place and believe that have might be my go to dealer in the future. Wether or not he could have found the defective carb as quick as he says is subjective, but the fact that he has a large amount of parts on hand, and the fact he would service the engine right in front of me, is enough to get me to stop in at his shop. It seems that this shop is about saws, and power equipment, and not just selling saws as another back up source of income.

Yep, as I said it is subjective, but worth taking a trip to check out the parts inventory and such, and meet them. Being referenced by another member in my immediate area is also a good thing.

Not saying I will go with them, on an email alone, but they sound like good people focusing on saws.

After 2 weeks I get to pick her up today.

Anything special I need to do since it has a new carb on it. Is there a break in period or anything like that? Just don't want to have to go through all of this again.

Sidenote: The president of their company did email me this morning at 7:16 to ensure my contact information and the best way to get a hold of me to let me know the saw is done. I hope to heck that the saw is done by 5:00 today when I am going into the dealership.

You may be right. I hope this was just a fluke issue. I was so impressed with how the saw ran the first few cutting trips that it made me pick that username. I should have stuck with my go to bowmike that i use on other forums. I will be out later today cutting with her. I will let you know how she does. If something else gos wrong I may try and switch out for a non lemon. LOL

Just got a call from STIHL corporate. I was surprised that they sided with the dealer and the parts issue. He told me that a dealer would have to pay a large freight charge on a single part order. I would have happily paid this charge in order to be back in business.

The day I brought the saw in to the original dealership, I had asked for a loaner saw, and was told that they do not offer any loaner/rental saws. The other dealership appearantly does, and the STIHL corporate individual told me that the service manager told him he would have gave me a loaner saw if I would have asked.

I am beginning to think this was a big case of miscommunication from the original dealership to the other place. I should have contacted the place that had my saw was sent the day that it was sent to them. I feel that my initial thought of the service department causing the issue was unjust, and now realize that it was the salesman not communicating my needs with them. I will be picking up my saw, and feel I may owe the guy at the other shop an appology for getting so bent out of shape over the issue. It seems like a lot it was out of his hands, and the salesman was not communicating to me directly, what this salesmanager was telling him. It seems that the guy was actually doing the best he could to get me my saw, behind the scenes.

I still am not sure if I will be going back to them, and may seek the other dealer, for the fact that they have a better parts inventory on hand. THe service tech at the location I sent my saw is a gold cerified STIHL technician.

She cut better today than when I first got it. I may take it to the other dealer ti check it out and be sure. Glad I got it back and cut 2 trees in the time it took me to cut 3 sections with the craftsman. Glad to be back in the game!