Got our Accentra Insert installed in mid-Nov. Burned about 1.5 tons of Cleanfire Hardwoods (haven't tried anything else yet). We've had an issue, starting in early December (stove was under a month old), where our stove won't ignite after being shut down for cleaning. I clean it once a week, and have been sure to take the plate off the ignitor to clean it out with a paintbrush/ash vac. But I'd say about 75% of the time, upon start (ignitor set to Auto) it just feeds pellets into the ash pan without lighting. And of course, sometimes the pellets light upon start as they should. But more often than not, they don't. When they don't light, I'm able to get the stove back by manually lighting with hand sanitizer.
I had my dealer come out (awesome folks at Stove Keepers in NH) and the guy was there for 2 hours. Said every single thing checked out fine, and that the ignitor was getting plenty hot. But even with him there, they just fed into the ash pan. Then, eventually, they lit. He said it might be the moisture content of the pellets as the bag was towards the bottom of the pallet. I've now gone through the top and middle of another pallet, and same thing. FWIW, I scrape the ash pan 2-3 times a day (each time we load the hopper, it's been cold lately) and vac the whole thing out once a week.
To say my wife is annoyed that our brand new, expensive stove doesn't work 100% is an understatement. And I don't disagree. But I know from working in IT that it's hard to diagnose and fix a problem that is intermittent and sometimes resolves itself.
So what can I do? I'm planning on trying some other brands of pellets shortly when I run out. But aside from that...anyone run into this? Is this common with the Harman's?
I had my dealer come out (awesome folks at Stove Keepers in NH) and the guy was there for 2 hours. Said every single thing checked out fine, and that the ignitor was getting plenty hot. But even with him there, they just fed into the ash pan. Then, eventually, they lit. He said it might be the moisture content of the pellets as the bag was towards the bottom of the pallet. I've now gone through the top and middle of another pallet, and same thing. FWIW, I scrape the ash pan 2-3 times a day (each time we load the hopper, it's been cold lately) and vac the whole thing out once a week.
To say my wife is annoyed that our brand new, expensive stove doesn't work 100% is an understatement. And I don't disagree. But I know from working in IT that it's hard to diagnose and fix a problem that is intermittent and sometimes resolves itself.
So what can I do? I'm planning on trying some other brands of pellets shortly when I run out. But aside from that...anyone run into this? Is this common with the Harman's?
