What would you do Part 3

New chapter to this saga..Hope you all are enjoying a winter story..last episode we left off here https://www.hearth.com/talk/threads/what-would-you-do-part-2.123368/ First I would like to thank Ray ( owner ) Ed ( Lead tech ) and Ralph ( my new best friend and tech). All of whom are with Stoves and Stuff in Pa. ( 3 locations). Pull up a chair and sit on the floor. Spoke with Ray this afternoon after He , Ed and Thelin conferenced a call. Thelin is not happy with the stove situation , wants to stand behind their product and asked that I give them one more shot. I have agreed ( better half told me I could ).
Thelin is shipping out all new parts, board, igniter, all but the fans to replace in the stove, sent today. Ed has been asked to set up the replacement as soon as received. We are also going for a 6 month extension on the warranty to get me through a full heating season. IF this does not work, Ray wants it pulled and we get another stove. Time will tell and I will let all know how things work out...I feel we are in a win, win situation and want to thank Stoves and Stuff for all they are doing.

Thanks all for letting me vent.........to be continued

Thanks all..I am happy how things are working out. Again. kudos to S&S.

Lake Girl,
The fans are the only thing not being replaced..So...something goes wrong..it will be the fans

newf, agree, All about attitude. I have been calm ,collective and just raised legitimate concerns. Never scream and yell. Always remember the squeaky wheel gets the grease. As it should be as a consumer, problems should be resolved in a satisfactory manner. As someone who has run a self employed business for years..50 great jobs can be brought down with 1 unhappy customer. We tend to listen to the bad..more than all the good.

Will do