Harman does it again, above and beyond the call!!

kinsmanstoves said:

I had a service call on a ten year old Harman. I found the feeder assembly and some related components were damaged. I called Harman informed them what I found. Harman called me back the next day and I was told they were sending out replacement parts for the customer at no charge. I made the customers day. It is so nice selling an American made product that the maker stands behind.


Eric

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Its nice they made a product that can last for ten years. Not hatch up a stove and have everything made else where. Hope that they have not done that to Quads.

I had heard that some Quads were being outsourced You are very right in that Quadrafire is no Harman. Been there, done that. No more Quads in our collection.

Always great to hear a story like that!

Wow, that is above and beyond, good to hear that as we always hear the bad and not the good. Thanks Eric!!

Well that's a nice story- but all too often vendors/mfrs go by the book warranty-wise. Its all business you know...

That's good to hear

Nice to hear about good service.....unfortunately good service and support after the sale is the exception...Thumbs Up Harman.....

Jim H. said:

Always great to hear a story like that!

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yes. it IS good to hear. I'm so happy I went with the XXV(brown enamel) and I have'nt even gotten it yet.

kinsmanstoves said:

I think you have your information wrong. HHT owns Harman and Quadrafire. QuadraFire has a great stove but it is not a Harman.

Eric[/quo

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Bioburner said:

I had heard that some Quads were being outsourced You are very right in that Quadrafire is no Harman. Been there, done that. No more Quads in our collection.

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Why, whats wrong with quads?? A little Harman elitism??

61A ordered this morning

Harman is KING in my Book the P68 we have in Our shop has run Day/Nite going on seven years with little more than a clean out ! Wish I could say that about my Bixby that was bought at the same time fussy old Biatch! My XXV @ the House is also running 24/7 NP !

Jack Morrissey said:

Why, whats wrong with quads?? A little Harman elitism??

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Take the cheapest Harman, probably the P38 and do nothing but fill and take out the ash for a month or two, what stove will still be running? Harman or Quad? I am running five different stoves right now. Have been running pellet stoves since 83. Good Gleason exhaust fan motor, Dayton convection blower etc. But I've only run the Santa Fe for a season and help clean a couple of the other Quads.

Gotta love a Harmon, Harmen, Harmin or Harman...

Kinsmans stoves you should pat yourself on the back.When manufactureres do this it is because you are performing above and beyond!

kinsmanstoves said:

I had a service call on a ten year old Harman. I found the feeder assembly and some related components were damaged. I called Harman informed them what I found. Harman called me back the next day and I was told they were sending out replacement parts for the customer at no charge. I made the customers day. It is so nice selling an American made product that the maker stands behind.


Eric

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I think you are selling YOURSELF short, Eric. I have a feeling that YOU had a lot to do with that level of support! How about moving to Georgia? I hope that some of that 'Harmanism' wears off onto the Quad tech support guys! I love my Quads. BUT I can't compare them to anything else honestly because that's all I've owned .... in pellet stoves, anyway. Good for you!

Bob beat me to it

BrotherBart said:

Got embarrassing pics of Dane do ya Eric?

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ha ha ha. He MUST to get free parts for a 10 year old stove! I'm thinking goat.......

Sheep?

kinsmanstoves said:

I had a service call on a ten year old Harman. I found the feeder assembly and some related components were damaged. I called Harman informed them what I found. Harman called me back the next day and I was told they were sending out replacement parts for the customer at no charge. I made the customers day. It is so nice selling an American made product that the maker stands behind.


Eric

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That's why I bought the P68..I love that stove.USA #1