Troubleshooting Quad Castile Insert - Auger Not Operating

This morning, my Quadrafire Castile was operating normally and then I noticed it just stopped feeding pellets. I opened the lid thinking it had run dry, but it was half full. I pressed reset a few times and still nothing. When I got home from work, I did some more troubleshooting. I first pulled the tube that connects the vacuum switch to the auger tube and made sure it was clear. I then reconnected it to the vacuum switch and sucked air from the tube, then clamped it to simulate negative pressure. Still no luck. I reseated the control box, vacuumed out the stove, and threw some pellets into the pot and started it. The pellets ignited, but the auger still refuses to operate. I do not hear any sounds from the auger whatsoever, which leads me to believe that it is not jammed. Tomorrow, I will pull the stove out and go through it more. Does anyone have any suggestions on what I should check next? I'd like to get it fixed this weekend if possible, otherwise I'm going to have to wait for a tech to come out. Oye.

Well I did some more troubleshooting this morning. I jumped the connection to vacuum switch - nothing. Cleaned out the hopper and checked for obstructions - clear. Jumped snap disk #2 - auger started. So it appears to be a faulty snap disk. I am going to pick one up now and hopefully that will take care of it. Thanks everyone for your input!!

Funny you say that... I had just come back from getting the new snap disk. I found that the new snap disk didn't really fit the hole that it inserts into. It looks slightly different that the old one, so it's probably for newer stoves. Anyhow, while I was looking at the diameter differences between the new and old disks, I noticed the reset button on the disks. At first glance, I didn't think it was a button, but then I pressed it and it is a reset button...son of a groan! So I tested the old one after resetting it and bingo, auger works fine! The new disk was $15 and there are no returns or refunds so I guess I'm stuck with it. I could call them and complain that it doesn't fit quite right, but I think with just a little filing or even grease, it will go in. Having a spare on hand isn't always a bad thing. Anyhow, now I know! Funny that the manual doesn't mention anything about resetting snap disk #2 when the auger fails to operate. Well, you live, you learn I guess. Thanks everyone...I hope this will help others with this problem.

I had the stove running on high when it tripped so I guess that would explain it. I usually only run it on medium, but it was a chilly morning so I let it roar. I don't know why the flame would have gotten so high though.