Hearthstone owners....need advice for newbie

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Firemountain

New Member
Feb 25, 2014
17
Bergen County, NJ
Been reading a lot on this site for few weeks now. I have pretty much decided on buying a Hearthstone Heritage or Phoenix, based on my sq. footage with vaulted ceilings and a drafty room. For those of you who have these models, are the flimsy hinges and handles a deal breaker?

Also, I contacted the company and a rep told me that the new Heritage does not require a R-value for a hearth pad due to the increased length of its legs. When building my pad, I am toying with building a raised pad. Is it still a good idea to add some Micore and shoot for some decent thermal protection just to be on the safe side, esp, when dealing with insurance companies and building code regulations.

Also....have any Heritage owners burned Eco-bricks and /or Kiln- dried wood successfully without over-firing their stove.

Any input would be greatly appreciated.

Dom
 
Welcome Dom. It doesn't hurt to build the hearth up a bit, but ember protection only will suffice for the new Heritage. How large an area will the stove be heating?
 
Oh...one more point of interest, I have heard that Heritage owners sometimes have trouble with an up draft. How beneficial is adding a flue damper?? I am also considering adding a Vacu-Stack to prevent any down drafts on windy days...especially since I have a drafty house.

Thanks.

D
 
I have a small ranch...bedrooms in back of house, and a great living/dining room that wraps into the kitchen towards the front of the house. The area I will be heating is approximately 1200 sq. ft. but with 10 ft vaulted ceilings with skylights in the kitchen and dining room.

The hearthstone rep. told me that I have to add a 1.5 to 1.75 multiplier to my sq. footage due to the vaulted ceilings, since hearthstone is based on 8 ft. Ceilings.
 
He is correct, though 10 ft is not that much over standard 8 ft. An alternative soapstone stove would be the Woodstock Fireview.
 
Correction...I should have been more clear.....its actually 12 ft in the center section, and 10 ft. on both sides that incorporate the pitch in the roof. Sorry.

I actually have an installer/surveyor from a local fireplace store coming by in 2 weeks, to assess my living area, look for any outdoor obstructions, and the best place to install the stove.

I just want to see if he is going to recommend the next larger stove over the Heritage, which I believe is the Mansfield. I want to get some of the guys opinions here beforehand, just to make sure that he is not being a sales man and trying to get me to spend more $$$ than I need to.

Dom
 
Dom,

Well, you asked for it.

As of today, my advice would be to buy a different brand. I bought a brand new Hearthstone stove a few years ago. This past summer, I discovered that the lower air inlet was damaged. They told me the part was backordered. I've been waiting since August for a part and Hearthstone won't even reply to an email inquiry. I am beyond frustrated. Why on earth would you buy a wood stove if you can't rely on it in the winter??

I've got better things to do with my time than spend it online trying to track down something that should arguably lasted longer in the first place. It wasn't like I overcooked the stove and burned it up. It was the air inlet, something that should be relatively cool. They've obviously got a problem if they can't even keep up with demand for repair parts.

Fair warning. Details available upon request.

Paul
 
I'm afraid I have to agree with Undy. Hearthstone QC is non-existent. It seems to be a company run locally by a great bunch of guys answering to a cadre of corporate suits based in Spain. Too bad. Stoves are shoved out the door with no regard for specs and you have to fight with a dealer to get it right. And yes, hinges and latches are stupid flimsy for such a massive stove.

If you want soapstone, go with Woodstock.
 
I'll add my two pennies. After experiencing Hearthstone's lack in quality, almost non-existent customer support, what seems to be a useless warranty, and did I mention the almost non-existent customer support? I wouldn't recommend a Hearthstone stove to my worst enemy. The company is worthless in my eyes. For me to pay $3000 for a wood stove and have it arrive missing parts, get charged an outrageous sum for them to ship the missing parts that should have been on the stove to begin with, then for the stove to have numerous problems only halfway through it's first season, and to be pretty much ignored by the company.......worthless!
 
i had a hearthstone pheonix, burned it for 8 years. you can search for my posts on it. it had a hard learning curve and needed dry wood to really do well. had some bumps in the road, but my dealer was top notch. that is the key with hearthstone. DO NOT BUY DIRECT. get one from a good dealer. i heated 1700 with vaulted ceilings with it pretty good, but the burn times wernt what i wanted. it was a beautiful stove. it needs to run 24-7 to get full benefit. it takes too long to heat up to let it go cold.
 
I've run over three cords this year through my cast iron hearthstone Shelburne. Probably a whole different animal than their stone stoves.

So far I'm very happy with the stove. I don't see any lacks in quality. I routinely run my gf's jotul oslow, I would say they're apples to apples as far as quality goes.

When I did have a question about my poor ash pan design the company replied to my email within 48 hours.

A happy customer generally tells one person, an unhappy customer tells ten people.
 
Shoot-straight.....thanks for your info, as well as everyone else. I have read that the dealer who you buy from and does your install is a HUGE factor when buying a stove. For the few who are local in my area, plus the few who are further away, a lot of them sell the Hearthstone. Sofar I have heard good reviews from this dealer, which is why I am leaning toward the Hearthstone.

The Woodstock line do seem really good, and I have to say, I have read fewer complaints about them verses the Hearthstones. If the dealer didn't play a factor into the equation, I would probably go with the Woodstock. Unfortunately I don't know of too many places that will install a stove that they don't endorse and sell...I guess that is where they make a portion of their profit.

As far as I know, there is no one in The NJ area that has a Woodstock stove that could give me their advice. I may throw out a separate post and inquire about this.

Warm-N-NH... Thanks for your input as well. I have heard from numerous Hearthstone owners that the ash pan area can develop leaks. I have already planned on almost never opening that door and just use a shovel/ vaccuum. I know that sounds stupid, but it is what it is.

Thanks

Dom
 
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Just go to the top of the page, click on stove reviews and under manufacturer search for Hearthstone. Scroll through page after page and look at the stars. Now search Woodstock and look at them. I would wager that the majority of the people that did actually give Hearthstone a good review use there stove as more of a sit and look pretty device, and not as a primary means of heating. I'd also wager that they haven't had to deal with Hearthstone support.

I don't understand how anyone can blame the dealer. For the most part, that dealer is at the mercy of Hearthstone and in the end, when Hearthstone doesn't back them up they are left to save there own name and take care of the problem out of there own pocket. Those dealers should not be left by the manufacturer to fend for themselves.
 
When building my pad, I am toying with building a raised pad. Is it still a good idea to add some Micore and shoot for some decent thermal protection just to be on the safe side, esp, when dealing with insurance companies and building code regulations.

I would do this simply because you may want a different stove in the future. If you build a nice size hearth with a good R value now, it will satisfy any stove you put there in the future.

I don't have personal experience with hearthstone, but an alternative would be woodstock (they make soap stone stoves, and are absolutely top notch) www.woodstove.com
 
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