Ashby St. Croix turns off when I add pellets + more

  • Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.

    We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.

    We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
Status
Not open for further replies.

hockeyfun1

Member
Mar 12, 2014
82
Rochester, NY
Hi everyone,

I live in Upstate NY. I got this Ashby St. Croix pellet stove about three years ago but don't use it much since I have a furnace to heat my house that uses natural gas. The insulation in my 1400 sq ft colonial isn't that great since the house was built in 1924. The company that installed this put some insulation somewhere around the unit. I also blew in some insulation in my attic which seems to have helped during this cold winter. Anyway, today being March 12, it's the first day I've used this pellet stove this year. I just haven't been impressed with it, unless I'm using it wrong.

Issues:
1. It takes about 8 hours of running on the highest setting for the room to be somewhat warm (70 degrees).
2. If I open the top door (hopper?) to add pellets while the unit is running, then the fire goes out almost immediately. I have to turn the unit off, which takes another 20 minutes, then add the starting gel and wait another 8 hours for the room to warm back up (see my first issue).
3. I used to have trouble getting the unit to kick on and have the fire go but I just add a ton of starting gel to the cup of pellets in that middle box, and I light it with a long stick lighter, and it seems to do the job sometimes. This only works sometimes though. Just now after experiencing issue #2 noted above, I started it up again using the gel and the fire was going, I walked away to type this post, and now the fire is totally out and will not come back to life.
4. Like I said, it takes about 8 hours to get the living room warmed up to around 70. My basement and upstairs floor will drop to 55 degrees though. I don't want this to happen. To counter this, if my thermostat of my furnace reads the room temperature at 70, I will set it to 72, but this requires constant adjusting. This seems to work ok since I don't have a dual or multi zone furnace for my house (it's a Trane XL90). I want to know if there's a better way to do this. Otherwise the furnace will NEVER kick on if I keep it set lower.
5. Room temperature will not go much above 70 degrees.
6. Let's say I want to run this 24/7 but I need to clean it every day or two. That requires shutting it off. Then I'm back to the above mentioned problems with getting it to turn back on and/or heat the place up in a sufficient amount of time.

My goal is to run it 24/7 since I could save maybe $50 a month in the winter, and have the rooms a bit warmer since I normally leave my furnace on 60 degrees and my bill is $200 to $250 a month in the winter and the furnace runs constantly. Bill is even higher if I try setting the furnace to 61 to 65. I've never ran this unit more than 8 hours before of the first issue I listed above. I usually just give up then since issue number 2 makes this a stupid process.

I had the company that sold and installed the unit look at it before and they said it's fine.

Any help for my issues would be great. Thank you.
 
Last edited:
Give the people here more info--describe fireplace and chimney it is installed in,how many pellets can you burn per hour,how big is your furnace,does stove have ignitor and versa grate,what are the stove settings.Then they will be able to help.A little info,when you lift hopper lid,auger shuts off until lid is closed,and you have only 60 seconds to fill hopper(vacuum switch sees problem)before stove goes into shutdown.
 
Good points, bob bare.

When my Afton Bay sees a vacuum problem, it shuts down with the #2 light blinking. It takes exactly one minute to detect the "problem" - I timed it once out of curiosity.

The lack of heat is a puzzler - I wonder if the fans are working properly. Also, what is the approximate temperature of the room air coming out of the unit? My Afton Bay will put out air around 400º on high. It heats 2400 square feet with very little help from the oil furnace in cold weather.

Of course, the issue of cleaning arises.

Is this Ashby a furnace or insert? The St Croix site shows it as an insert.
 
I don't know if I know all the answers to your questions but I will do what I can.

I have a thermal leak detector and it just measured anywhere from 200F to 300F where it blows out the hot air.

Pellets are always whatever is from Home Depot or Lowes, doesn't make a difference in performance.

I would have the hopper open for 20 seconds max to fill it up (it doesn't take a minute to fill it up), and it would still shut down.

This is an insert.

Fireplace looks like a regular fireplace... I think they put a chimney liner in it when this was installed and it's separate than the natural gas furnace. The specs say this pellet stove insert that I have is rated to heat a whole house up to 2000 square feet. Mine is smaller than that. Manual rates the pellets per hour at ~1 to ~4 lbs. Max setting seems to kill a bad in about 10-12 hours, so I'd say that's about right.

I don't know what your stove questions are.
 
Burn rate seems good,temp. seems low.Have seen installs in older fireplace/chimneys that just suck the heat from back of stove.Outside chimneys can do the same thing.Also you may have too much combustion air,in which case a lot of heat goes right up the exhaust.Stove should not die like that,others do not.What did installer do for an OAK?I think give him another chance to come back out and fix problems.
 
I am not clear on several issues here. Does the flame die down or does the stove stop running. Does the stove have a hopper switch? Why are you using gel to light the stove? That stove is no more than 3 years old if it is indeed an Ashby. Have you ever read the Owners Manual? Please help us help you by being clearer in your description of the issues. Thanks
 
Hey w
I am not clear on several issues here. Does the flame die down or does the stove stop running. Does the stove have a hopper switch? Why are you using gel to light the stove? That stove is no more than 3 years old if it is indeed an Ashby. Have you ever read the Owners Manual? Please help us help you by being clearer in your description of the issues. Thanks
Hey wwert,those stoves have a hopper swith-cuts off auger,comes back on after shutting lid.When vacuum is low to switch(opening hopper)there is a 60 second countdown built into the control board,if vacuum not restored,goes into shutdown mode.Asked if his had the optional ignitor and versa grate,got no answer.
 
What is an OAK?

The flame goes out and the pellets are orange if I fill the hopper. They eventually turn black. I use gel because that's how the manual says to start it and that's how the installer told me to start the fire. Yes, I've read the manual, multiple times.
 
I have no clue of the answers to any of those.

My guesses:
Outside air kit... if it's like my natural gas furnace, is air supplied from the outside? No, not to my knowledge.
Ignitor... If there is proof of fire within a certain time frame, the fan turns on
Versa grate - there's little rods I have to pull on with a little metal piece to clean everything
 
I just ran through the manual. Igniter is not optional so you don't use gel unless your igniter burned out. Make sure your control board runs program 3. Directions in the manual. Hopper switch turns off auger, how long do you open the hopper for? Has the damper been adjusted properly? Do you have a brisk, yellow,white flame?
 
Ignitor - a device that gets red hot while the stove is starting in order to ignite the pellets. You probably have one if your stove is newer. If your control panel has a SmartStat setting, you do have an ignitor.

Versa Grate - is the bottom of the burn pot, moves back and forth continually while the stove is on, makes (I think) two motions front to back per minute. It's a separate piece, as the sides of the burn pot are one piece (at least on my Afton Bay).

ETA:

The Versa Grate will not affect your stove's performance, just helps keep the burnpot cleaner.
 
Are you sure it's an Ashby? Nowhere in the manual does it talk about manual lighting with Gel. Do you have a York? How old is stove?
 
I have it set to manual mode. See two pictures.

Video of using gel and describing the newspaper technique like the manual does:


(fast forward to 1:00 exactly to see the gel)
 

Attachments

  • 20140313_180535.jpeg
    20140313_180535.jpeg
    109.6 KB · Views: 191
  • 20140313_180554.jpeg
    20140313_180554.jpeg
    109 KB · Views: 184
You sure you read the manual? There are 4 programs that control board can run. You should be running # 3. Refer 2 your manual. Better yet use the 1 on St Croix website.
 
You have the SmartStat, so you do have an ignitor. The SmartStat will shut the stove down, so the stove has to be able to light itself.
 
Is it an Ashby P or MF. Pellet only or Multi fuel?
 
Also with the damper, when I adjust it one way, there's more of a "howl" type of noise and the fire seems better. If I adjust it the other way, I don't hear that noise but the fire seems to get smaller. Obviously I keep it where the fire is bigger.

Just took 15 seconds to add about 10 pounds of pellets and the fire almost died but I quick closed it. Fire stayed. This time.
 
We can't help if you don't answer our questions. That is not your stove in the video. READ the manual for your stove. Flame size has nothing to do with it. We are just wasting our time here folks
 
I'm not answering your questions if I don't understand them. Lead me to the information I need to understand them. I am answering most questions. Re-read the thread. My manual says to do exactly that in the video. That IS my stove, just I didn't go for the fancy gold option. It cost more money and I don't think looks as good.
 
Deep breath folks. Deep breath.
 
  • Like
Reactions: Mt Bob
This is a Multi Fuel. I only use pellets.

I don't use smartstat, I use manual.

smartstat :

https://www.hearth.com/talk/threads/st-croix-smartstat-system.21020/

OAK: a separate, usually 2" flex pipe, hooked from the stove, and to the outside, to bring air into the stove, so it isn't attempting to suck it from the inside of your house It would feel cold....very, in the winter http://www.englanderstoves.com/manuals/PU-OAK_Info.pdf

In 3 years, has this stove ever been pulled and had a "very" thorough cleaning done to it, and the flue?

Ignitor:
Is there a hole, behind the burn pot, that might have something like this, barely visable?

http://www.rauschert.de/cms/front_content.php?idart=237&client=1&changelang=2&lang=2
 
Pretty sure I don't have the OAK since the unit is almost directly in the middle of my house.

Smartstat sounds like it would turn off, which I wouldn't want.

In the 3 years, I've probably burned 15 to 20 bags of pellets. It's always acted this way. It's not from being dirty. But no, hasn't been cleaned.

The unit is on, so I can't see if there's an ignitor. I was told to use the gel by the person setting it up, the manual told me to use the gel, and the video told me to use the gel. Again, I run it in manual mode. The store recommended I run it in manual mode for the most heat.
 
Status
Not open for further replies.