I decided to join the ranks and buy a Harman P43. But this dealer has been very difficult. I probably should have seen the warning signs earlier, but now it's time to make a decision. How would you deal with this?
Dealer and I agreed on a price, then when processing the payment he added what I assumed was sales tax. The reciept doesn't specify what the added amount is for. It is slightly higher than the state 6% sales tax by approx $50. I didn't notice this until I got home and realized the numbers were slightly off. I called and brought it to their attention, but got run around. I think "OK, I'll talk to the guy face to face when he comes to install."
Two days later... I take the day off from work so they can come install my new stove. They are supposed to come in the afternoon. No specified time. That's ok. I took the day off. Anytime is good. I get a call at 1pm saying they can't do the install today. They dont' have the wall passthrough. Woman was very apologetic, but we'll have to wait until it comes in. I calmly explain that I'm not pleased with having to take the day off from work and finding out late in the day that it was for nothing. "Can you plan to do a Saturday install?" Again, I get very indefinite answers. "I'll have to talk to xxxxx and get back to you. I'll call as soon as I hear about the part."
Two weeks later... I still haven't gotten a phone call. I don't even have an approximate date when I'll get the stove I've already paid for. I paid for the stove on my credit card, so in the end I can always dispute the charge if necessary. Really, I just want to pay a fair price and get my stove installed. But now I'm also worried about what's going to happen with this dealer when I need warranty service or any other issues. I also feel like this dealer should make some kind of concession to make up for the hassle they have caused. I've searched the board and other people seem very happy with this place. My experience has been pretty awful.
What's the reasonable way to handle this when I call today?
Dealer and I agreed on a price, then when processing the payment he added what I assumed was sales tax. The reciept doesn't specify what the added amount is for. It is slightly higher than the state 6% sales tax by approx $50. I didn't notice this until I got home and realized the numbers were slightly off. I called and brought it to their attention, but got run around. I think "OK, I'll talk to the guy face to face when he comes to install."
Two days later... I take the day off from work so they can come install my new stove. They are supposed to come in the afternoon. No specified time. That's ok. I took the day off. Anytime is good. I get a call at 1pm saying they can't do the install today. They dont' have the wall passthrough. Woman was very apologetic, but we'll have to wait until it comes in. I calmly explain that I'm not pleased with having to take the day off from work and finding out late in the day that it was for nothing. "Can you plan to do a Saturday install?" Again, I get very indefinite answers. "I'll have to talk to xxxxx and get back to you. I'll call as soon as I hear about the part."
Two weeks later... I still haven't gotten a phone call. I don't even have an approximate date when I'll get the stove I've already paid for. I paid for the stove on my credit card, so in the end I can always dispute the charge if necessary. Really, I just want to pay a fair price and get my stove installed. But now I'm also worried about what's going to happen with this dealer when I need warranty service or any other issues. I also feel like this dealer should make some kind of concession to make up for the hassle they have caused. I've searched the board and other people seem very happy with this place. My experience has been pretty awful.
What's the reasonable way to handle this when I call today?
