Dumb Question M55 Insert

We had an M55 installed back in December. It ran great all winter for us. We've had it off for a couple weeks because we ran out of pellets. I tried to fire it back up yesterday and it appears that the hopper is clogged. My dumb question is I have no idea how to get at the hopper since it's an insert. I've tried sticking my hand in with the unit off but my arm isn't long enough and I'm thinking this CANNOT be how it's done LOL! I'm assuming the stove pulls out from the wall but the owner's manual is useless and our installer is closed until tomorrow. I've searched high and low all over the internet and can't find anything. HELP

We had an M55 installed back in December. It ran great all winter for us. We've had it off for a couple weeks because we ran out of pellets. I tried to fire it back up yesterday and it appears that the hopper is clogged. My dumb question is I have no idea how to get at the hopper since it's an insert. I've tried sticking my hand in with the unit off but my arm isn't long enough and I'm thinking this CANNOT be how it's done LOL! I'm assuming the stove pulls out from the wall but the owner's manual is useless and our installer is closed until tomorrow. I've searched high and low all over the internet and can't find anything. HELP

Hmmm....I see the metal clips and unclipped them but the stove isn't budging. So frustrated by the lack of an owner's manual! Hopper lid was definitely closed...could hear the auger turning but no pellets are falling.

Got it...just needed a little more elbow grease I guess! Now...how to take the top off? I think this may be beyond my scope...thinking I should wait for my husband to get home

Oh, we have the manual. It's useless...it has almost no info in it. Not even a diagram showing how to pull the damn thing out from the wall. My husband is pretty handy and just kind of threw his hands up in the air reading the manual. We've got it pulled out, I've tried stirring the pellets and still nothing. The top appears to be riveted on...are we missing something? How do you remove the top to get at the hopper? I'm thinking this really shouldn't be this complicated! I will try a coat hanger from the bottom and see if that gets us anywhere.

I officially give up! I will not be pulling any motor off to get at screws LOL! I will be calling dealer tomorrow I thought I could at least access the hopper, vacuum out the pellets to see if it was clogged up. That's about as far as I'm willing to go but it doesn't seem like I can even do that....so I quit

Bill L said:

I'm pretty sure the top piece of sheet metal comes off, the screws are torx head I think. You should be able to see straight down to the bottom of the hopper. My installer opened my feed plate a little last year, that is how they got to it

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I too thought the were torx head screws but looked again and decided no. Not being an expert on any sort of screw I had hubby look and he said they appear to be rivets.

Screws on top sheet metal

Bill L said:

That does look like a rivet, maybe it was the back vertical panel panel. here is a pick of the back of mine, it looks like screw heads

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Yes, the back panel has regular screw heads. The top sheet metal are definitely rivets though. Nothing like making life difficult!