Hi Guys,
I was hoping you could help troubleshoot my issue. I've had this issue for the last 5 or 6 months.
As the video shows the flame goes out and will not restart.
I've consistently been able to start the fire and keep it going as long as I start the fire every 2 days. If I go beyond 3 days is when the problem occurs.
I had our local shop in to take a look since it is still under warranty, but all they could say was maybe gas pressure dropping when it first starts. Figure that cannot be the case when it starts every time for last few months as long as I do it every two days and not go beyond 3 days.
https://www.dropbox.com/s/iwsr8ioalrjb64y/Fire Insert Example.mp4
I was hoping you could help troubleshoot my issue. I've had this issue for the last 5 or 6 months.
As the video shows the flame goes out and will not restart.
I've consistently been able to start the fire and keep it going as long as I start the fire every 2 days. If I go beyond 3 days is when the problem occurs.
I had our local shop in to take a look since it is still under warranty, but all they could say was maybe gas pressure dropping when it first starts. Figure that cannot be the case when it starts every time for last few months as long as I do it every two days and not go beyond 3 days.
https://www.dropbox.com/s/iwsr8ioalrjb64y/Fire Insert Example.mp4
