About 5 years ago I was building a new mountain home and purchased a Hearthstone Heritage from the local dealer in Colorado Springs. It was fall at the time and they were having a sale so to get the better price I bought the stove even though it wouldn't be installed until spring. It was about a year later before the house was finished and the heating season started. Right away it was obvious there was a problem with the door. The hinge pin holes were drilled wrong making the door sit crooked in the opening and not seal well. I went back to the dealer (2 hours away) and discussed the problem. I was met with a stone wall. Next trip I took the door off the stove and took it in to show them. A tech fiddled with it and agreed it was made wrong yet the manager refused to do anything about it as it was a year old now. There was another dealer in town. I took it to them and they agreed it was defective and would get me a replacement. Turns out both of these stores were owned by the same person and the second store never carried through on getting a replacement. I made an effort to contact Hearthstone directly but their website only states that all contact should be through a dealer. I even sent them a letter explaining the situation but never got any response.
Anyone else had any dealings with Hearthstone? Is this typical.
Anyone else had any dealings with Hearthstone? Is this typical.
