Anyone from Long Island familiar with Captain Soot

Hello- I've seen his ads on CL as well- but no experience with him. I know P/E is distributed through BAC sales NY, I would make sure the warranty isn't affected from getting one from him. PE makes nice stoves, their floating baffle design is first rate. You prob won't even need a warranty issue- but if you do, it would be best to get it right. Good luck with it.
PS what is the price he's giving you??

3500 installed I'm assuming, that's a good price. 2500 for the insert, 500 for the liner and 500 for labor, that's good. He's still making a good margin, but make sure you're comfortable with the place, remember service down the road is important too. But that's a good price. Take care.

atom631 said:

Thanks.

Got more questions for long islanders....

Brick Fix chimney and stove in center moriches is an authorized pacific energy dealer and just gave me a phenomenal deal. Anyone have experience with them?

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I suggest you start another thread with that name in the subject. A lot of folks who know them may not know Captain Soot.

he installed for me,3 grand Napoleon 1402 liner cap and a large piece of flagstone for the hearth. just make sure he screws down the dame cap, he glued mine and the glue failed.
he did offer to fix it after calling him but I went up and installed ss screws into the liner. very happy house is nice and toasty. good luck

Hi,

Anybody else has had a stove install by captain soot? There's still not any review online about him. Any info would be much appreciated. I'm new getting into wood burning stoves, and captain soot was at my house giving me an estimate on a p.e stove. Thank you.

On 2-22-2016 Captain Soot came t check out my Enviro M55 pellet stove that wasn't working. He removed 2 parts (both of the fans) that needed to be replaced. I also asked him to get a control panel as mine had cracked after years of use and needed to be replaced. He gave me an estimate, took my check for the service call and said he would get me the parts prices and call me. He never called so I reached out to him after about a week. He gave me some excuse and I accepted his excuse that the parts supplier hadn't gotten back to him. He said he would call me back. No call again. I called. Got another excuse. Okay, I'm one to always try to give the benefit of the doubt. Not even giving thought to the fact that he never returned a call after I had left messages. Again there was no return call. I called again! Got another BS excuse but he did give me the prices for the parts this time. I was actually hopeful that he would actually call me with arrangements to do the job. Obviously I am a huge schmuck and obviously he didn't want to do the job. He could have just let me know during one of the numerous phone calls I made to him. I got excuse after excuse. Shame on me for giving him the benefit of thinking he was really busy and forgot.
This pellet stove is my main heat source. I am now officially freezing my ass of because of his horrible business practices. Had it been a harsher winter I would have called someone else much sooner but by sheer luck it's been really mild. I run an animal rescue that is home foster based, thank goodness the pups that are here have fur coats but some are here for hospice or have had surgeries and need to get well and have to wear a sweater or coat.
This guy may do good work when he feels like it but he is obviously a very poor business man.

peppermint pattie said:

On 2-22-2016 Captain Soot came t check out my Enviro M55 pellet stove that wasn't working. He removed 2 parts (both of the fans) that needed to be replaced. I also asked him to get a control panel as mine had cracked after years of use and needed to be replaced. He gave me an estimate, took my check for the service call and said he would get me the parts prices and call me. He never called so I reached out to him after about a week. He gave me some excuse and I accepted his excuse that the parts supplier hadn't gotten back to him. He said he would call me back. No call again. I called. Got another excuse. Okay, I'm one to always try to give the benefit of the doubt. Not even giving thought to the fact that he never returned a call after I had left messages. Again there was no return call. I called again! Got another BS excuse but he did give me the prices for the parts this time. I was actually hopeful that he would actually call me with arrangements to do the job. Obviously I am a huge schmuck and obviously he didn't want to do the job. He could have just let me know during one of the numerous phone calls I made to him. I got excuse after excuse. Shame on me for giving him the benefit of thinking he was really busy and forgot.
This pellet stove is my main heat source. I am now officially freezing my ass of because of his horrible business practices. Had it been a harsher winter I would have called someone else much sooner but by sheer luck it's been really mild. I run an animal rescue that is home foster based, thank goodness the pups that are here have fur coats but some are here for hospice or have had surgeries and need to get well and have to wear a sweater or coat.
This guy may do good work when he feels like it but he is obviously a very poor business man.

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Captain Soot sound like a dirty rotten rascal!

Well any update on Captain Soot? did you end up going with him for the insert? I was looking to use him as well.

thanks

After peppermint pattie's experience, you might want to take a pass as you could be left hanging when you need the help.