Anyone having a problem with South Shore Wood Pellets??

funny you should ask this. i have always just bought my pellets from lowes/homedepot. although i had heard of the benefits of running a premium pellet.so this year i was going to try some good pellets. so in august i orded 2 pallets of la crete pellets from sswp.was told a 4 week wait. ok,6 weeks goes by no pellets. now its the end of sept. they give me a delivery day. with a delivery window of 3:30-5:00. no show. i call them they tell my by 7:00 he is running late. ok i say. i deliver beer for a living. i under stand things happen on the road.7:00 comes and goes. still no pellets.so i go out. they show up @9:00 pm and try to make a delivery! beat it i tell him.the next day no call from sswp. so i call them. they will deliver next monday, ok. monday comes no call or anything so i call and call no answer. so i just go over there. and they dont have the pellets. and tell me the truck didnt come in. they will be in tomorrow. i think to myself what happened to the 2 pallets from last week.? so i just ask for a refund. which they did provide without any problem. called a farm supply co out of bridgewater and they delivered 2 pallets of geneva pellets. i didnt even have to go down there. they took the payment over the phone. and delivered within 1 1/2 hours stacked in my driveway. well in the end. not the quality pellet i wanted. but at least i have them.. good luck.
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Your biggest mistake was waiting until September to go pellet shopping.

cristiansmom said:

I have ordered from them for the past 4 years. This year being the 4th. I called beginning of Sept. and placed my order for my pellets. I paid for them and have already been charged on my Credit Card. They said they would be delivered before Oct 1st. Oct 5th I hadn't heard from them so called them. I called the 5th, 6th and 7th and finally on the 8th they called me back. They said the pellets I ordered were a little behind and we would be getting our pellets the following week. Well, here we are on the 24th and still NO PELLETS and no call I have called again 3 times and they NEVER call back!! I called them and leave a message and nothing. I just need to know if I am getting my pellets or do I need to get them from somewhere else?? NOT HAPPY!! Anyone else haveing issues??

Debi

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Get your money back !

cristiansmom said:

I have ordered from them for the past 4 years. This year being the 4th. I called beginning of Sept. and placed my order for my pellets. I paid for them and have already been charged on my Credit Card. They said they would be delivered before Oct 1st. Oct 5th I hadn't heard from them so called them. I called the 5th, 6th and 7th and finally on the 8th they called me back. They said the pellets I ordered were a little behind and we would be getting our pellets the following week. Well, here we are on the 24th and still NO PELLETS and no call I have called again 3 times and they NEVER call back!! I called them and leave a message and nothing. I just need to know if I am getting my pellets or do I need to get them from somewhere else?? NOT HAPPY!! Anyone else haveing issues??

Debi

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Go with pellets r us in berkley. Great company awesome people to deal with. Never mind good pellets for a good price.

cristiansmom said:

Do they deliver? I need my pellets delivered.

Debi

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Yes I think so.

Yup they kind of surprised me also. To bad because they were really good for the last couple of years.

I had to go elsewhere

I haven't been on this site in awhile, but came here specifically to look for a thread like this. I thought I might be the only one. I too ordered 4 tons pellets from SSWP at the beginning of Sept. Was told 3-4 weeks. It's now been 8. Three weeks ago someone on the phone told me 'oh yes those are in, you'll probably get them next week'. A week later someone else tells me they are waiting on a shipment. Last week the guy says 'I'll be talking to the dealer today, call me Monday' Call, no answer. Call again, answering machine again tells me they are open 9-5. I leave a message asking them to call me back. No call.

Finally got my delivery this past weekend - was about 8 weeks total

Danny9909 said:

Yes I think so.

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No they don't deliver

I worked in eCommerce for a lot of years.
It is against both Visa and MasterCard merchant terms of service to charge a credit card before an item is in a box and marked as 'packed/out for delivery'.

If your pallets were not on a rig slated to go to your house, and you were charged, you have a case against them if you so wish to pursue.

Call the bank issuer of your card.

related thread with links to the legal docs: http://www.city-data.com/forum/frug...ants-billing-credit-card-accounts-before.html

smwilliamson said:

No they don't deliver

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Sorry