pulling pellet insert out

Does anyone know how to get the GCI60 pellet insert out of the firebox using the rails? The instructions are useless, can't find anything on hearth.com and nothing on the internet.

I have the ash drawer off and the rails laid in front of the stove but it won't budge.

My thermostat receiver is beeping again and the stove won't stay on. Replaced batteries just two months ago so that's not the issue.

thanks for any help.

Since I don't know how to delete my original post (nothing seems easy today) and I figured things out, I will describe the process for anyone else who might be here looking for the information.

1. make sure stove is cold.
2. open ash tray all the way out. Look for black tabs on the metal railing. Push up or down (one goes up, one down) and pull the drawer all the way out to remove.
3. to remove side panels, open front iron door. Find two screws on each side facing out. They have a star pattern (torx?). remove screws.
4. open top iron pellet door all the way. lift a side panel up a little and then out. It may require some wiggling. repeat for other side.
5. get rails in front of where wheels are on stove. (if you need the front rail part for a hearth dropoff, do that part too).
6. find the hook on each side near the bottom and undo it. It works like a ski boot - hooks in then flip the tab to tighten.
7. use now free hook to hook onto railing.
8. pull stove out.

As far as the beeping goes there are plenty of posts on that. i'll check batteries and "relearn" it.

Now why regency/hampton can't put some details in their user manual, or provide more information on their website is beyond me.

Yes, I do have a skytech wireless thermostat. According to the manual there are two reasons it would beep... It gets too hot, as you mentioned, and if it loses contact with the transmitter (remote). Given that it beeped every four seconds and was beeping when the stove was turned off for several hours, I concluded it was the latter. I "relearned" the receiver, shoved it back in behind the stove (wasnt sure where it should go) and put the stove back into the firebox.The beeping stopped, but it is not getting any information from the remote. So today I'll pull the stove out and try again. I already tested the batteries and they were good.

For now the stove is on manual since, coincidentally, it's the coldest morning of the year.

great idea to put in on the floor.

So, I had issues having the receiver relearn my thermostat code. It would beep when i pressed learn, but when i hit mode on the remote nothing happened. The batteries were at about 85% on my battery tester. I called skytech technical support and they recommended replacing batteries and then sending it in for warranty replacement if that didn't work.

Sure enough, replacing the batteries worked. Moral of the story: if you're having issues with communication between wireless remote and receiver - replace the batteries even if they appear strong.