The Hampton GC60 is a bad stove! Don't recommend it

  • Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.

    We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.

    We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
I purchased a GC60 Hampton wood pellet stove in December 2011. Since that date, I have had to have 3 new augur motors replaced, the pulley which turns the rod is frozen solid.
The stove was professionally installed. Purchased it from Clarke's Ace Hardware in Ellicott City, MD. I live in College Park, MD. and the ONLY service provider lives in Pennsylania. He drove down and charged me almost $200 to work on the stove for 45 minutes, installed a new sensor, which didn't fix the stove. He left and decided that it was the augur motor. He tightened the screw that turns the pulley, and after he left, I heard metal breaking, and found the pulley frozen.
No one wants to fix this stove, no one wants to be accountable for selling a bad product. This stove is a lemon!

Hi kneedles. Sounds like you got off easy. Mine is even more of a lemon. I got it running this weekend so I could sell it, and it didn't last 24 hours before a new problem came up. There is not a question in my mind that these stoves are garbage.
 
Been a few days, never heard back from him with the contact info. Maybe he fixed
Hello. Here I am several years later, and Regency refused to do anything about the stove. I paid $3100 for a stove that only ran about 7 months total. Replaced the motherboard, augur, low vacuum switch fuses, and it still doesn't run. There is enough information on this blog alone that shows that this stove is a BIG problem. Don't think that anyone should buy ANY Regency stove. I put in another call and email to them, and so far no response. I had a young man come over and I spent almost $300 having him clean the stove, purchase the new vacuum switch, and install a new augur, and he gave up after working on it for 4 hours. The augur won't turn.
Only thing I am going to be happy with is a new stove, and take this lemon. I can't sell it and morally am not going to sell it to someone when it is a total lemon.