BK customer service is amazing. Chris, who posts here as BKVP, has gone above and beyond to address the problems I've had with my Ashford. At this point, the dealer is coming on Tuesday to pull it out. We're shipping it back to Blaze King (at their expense) for testing. If it can be fixed (or if they can't find anything wrong), it will get shipped back to me. Otherwise, they'll replace it.
Chris worked with me and with my dealer all through the burn season to address this. Can't say enough about this company. They make great stoves and really stand behind them.
On a separate note, as long as my stove's out of the way, may as well clean the flue. Does anyone have a link for the kind of brush and attachments I'll need. It's a 6 inch metal pipe that runs 26 feet into the air. Can't get it from the top because it's sitting out in mid-air like a flagpole. When I went online looking, I got really confused with the different sized brushes, some made for masonry, some for metal and the poles that screw on or otherwise attach.
Chris worked with me and with my dealer all through the burn season to address this. Can't say enough about this company. They make great stoves and really stand behind them.
On a separate note, as long as my stove's out of the way, may as well clean the flue. Does anyone have a link for the kind of brush and attachments I'll need. It's a 6 inch metal pipe that runs 26 feet into the air. Can't get it from the top because it's sitting out in mid-air like a flagpole. When I went online looking, I got really confused with the different sized brushes, some made for masonry, some for metal and the poles that screw on or otherwise attach.
