Hi All
First time poster, semi-long time reader. I purchase a P35i last December and it worked great all winter.I did my final clean, albeit a little late and noticed what looked to be a tar like substance that I found out was possibly creosote on the inside of the stove. I called my dealer and he said no biggie- itll burn off when you next use it. I hung up the phone satisfied. This was in early July. Fast forward to August and I saw all the rust in the pictures below. My father-in-law insists it is just surface rust and will either burn off, or I can use some steel wool or a wired brush on it. I tried the latter two and barely scratched the surface of it. I called the dealer prior to doing this and she said to scrub gently but again that barely made a dent in it. She said they can come out to look @ it, but I am wondering what it is they can even do. Is rust covered by warranty- its been less than one year. I obviously had no idea this would happen as I have read what you all do to prevent it in the first place but now that I have it, I want to get rid of it first and then prevent it in the future. I would hate to get only get a few good years out of this thing before it completely falls apart. Any feedback is greatly appreciated
Thanks!
First time poster, semi-long time reader. I purchase a P35i last December and it worked great all winter.I did my final clean, albeit a little late and noticed what looked to be a tar like substance that I found out was possibly creosote on the inside of the stove. I called my dealer and he said no biggie- itll burn off when you next use it. I hung up the phone satisfied. This was in early July. Fast forward to August and I saw all the rust in the pictures below. My father-in-law insists it is just surface rust and will either burn off, or I can use some steel wool or a wired brush on it. I tried the latter two and barely scratched the surface of it. I called the dealer prior to doing this and she said to scrub gently but again that barely made a dent in it. She said they can come out to look @ it, but I am wondering what it is they can even do. Is rust covered by warranty- its been less than one year. I obviously had no idea this would happen as I have read what you all do to prevent it in the first place but now that I have it, I want to get rid of it first and then prevent it in the future. I would hate to get only get a few good years out of this thing before it completely falls apart. Any feedback is greatly appreciated
Thanks!
