Quadrafire newbie seeking answers/advice

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QuadraPelletNewb

New Member
Nov 4, 2015
20
Buffalo, NY
Hello all!

I'd like to preface this by saying thank you for taking the time to read this...I wish I could be more brief but it will be tough to cover everything.

I moved into a home about 2 months ago and as a secondary source of heat there is a Quadrafire 1200i pellet insert. I knew nothing about pellet stoves prior to this, and the limited knowledge I have now was acquired from this awesome site and Google in general.

Before turning the stove on, I did have someone come out to inspect it, and he determined the stove was well maintained and it did fire up so we basically left it at that and I figured everything was good to go. However, the more I use it and the more I learn about it, things don't seem "quite right."

More often than not when the thermostat kicks the stove on, it will drop pellets, the igniter will glow red and a few pellets might catch and spark for a few minutes but then eventually the exhaust will just kick off and the stove is silent...meanwhile the unit is still red and calling for heat. So at that point I push the reset button...and usually on this second try the pellets will ignite, produce flame, the thermocouple will read 200 and the auger will continue dropping pellets.

All seems fine after that...however after that first big bunch of pellets burns down...the stove continues to regularly drop pellets but the flames are very low in the fire pot. I made sure the hopper feeder thing is wide open and the unit is set to high. With these settings I understand I should be getting on average 4-6" flames above the pot. This is nowhere near the case. I have noticed that the glass on the door gets brown sooty streaks fairly quickly..so doing some research I wondered if the gasket around the door is not making a good seal. There are indeed frayed areas and the rope itself is very impacted. So I ordered a new gasket and began cleaning out the old cement in preparation for the new gasket. However while doing this I noticed the smaller gaskets around the individual glass panes held under the brackets around the border..and that on each pane the gasket goes around the left and right sides, as well as on the bottom, but NOT on the top.

So here we are. My questions are, should there be a gasket going around the entire inside of each individual pane? Because if so I'll obviously need to order that before I continue with the main door gasket. Am I on the right track to solving the trouble igniting/burning and low flame issue? Or should I be looking elsewhere? I have checked the fire pot ash dump for a good seal, and have cleaned out the exhaust path and trap door just after the exhaust blower. One final note, the guy who had inspected the unit believed the pellet bags that the previous owner had left were approx 4 years old based on the color of packaging. They've been sitting covered on a skid in the garage. So could the old pellets also be an issue?

Again, sorry this is so lengthy and my knowledge being limited I realize these could be silly questions. But I would appreciate any help/advice you could provide. I love the look of this stove and want to get it up and running right before the cold temps really hit!
 
Pellets if stored in a dry area will last a long time. I found some that were over 10 years old and no issue. If they are crumbling then they may have absorbed some moisture and should then be used to soak up spills in the garage. If in doubt try some fresh pellets and you can blend in the old latter.

Gasket issue with the glass is that the top is left void to act as a air wash to help keep the glass clean.

Gasket replacement is a good start to a stoves starting issues. I try and push replacement using the newer graphite impregnated material as is self lubes and seems to keep its form longer. Five years seems to be a good point to replace gaskets even if they seem to be ok. I saw a marked improvement in lighting time and decrease in pellets on the Harman as it pushes more pellets to maintain the exhaust temp but raw air coming in around doors cools the venting temp because its not going through the fire .

Welcome to the site.
 
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I would check up the drop chute for any blockage or bridging of pellets that is slowing down the feed, and I would also recheck the exhaust path. kap
 
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Thank you both for the great info!

I have checked the drop chute for bridging. Other than a bunch of sawdust that I did vacuum, the chute seems clear. I will re-check the exhaust path.

I will be replacing the door gasket this evening as well and will report back. I think I'll also pick up a few bags of fresh pellets just in case.
 
Also check and see if auger is reversing when not many pellets are coming out. kap
 
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sawdust can build up and pack in at the top of the auger channel.
my vacuum didn't get it when vacuuming from the bottom of the channel.
but it did restrict the amount of pellets dropped, and led to shutdown until i discovered and blew it out.
disconnect vacuum line before blowing air into that area.

just another possibility. good luck.
 
Which Quad is it ??? (Model)

Does this unit have a booster fan in the chassis under the floor of the fire pot ???
 
CB1200i
 
An update:

After replacing the door gasket, the unit does ignite and flame up on the first try. So that part is solved, thanks to all for the info with that. The flames however still are pretty low. I've checked everything from exhaust path to auger rotation. The auger is not reversing and it does seem to drop a steady amount of pellets. I don't have anything to compare it to unfortunately but I can't imagine it dropping any more pellets than it is otherwise it would go through 2 bags a day. If the pellets did absorb some moisture while sitting for a few years, would this cause less of a flame? Sounds obvious, as damp campfire wood isn't gonna do much either, but I'm not sure if it makes a difference in this closed vacuum environment?

Thanks again. One problem down, one to go.
 
My Quad has a pellet choke point, that can be adjusted, that controls the amount that goes to the augar. I'm not familiar with your model but maybe yours has the same type setup. Mine is a slide plate inside the hopper that can be raised or lowered depending on the pellet size and length. Not all pellets are created equal it seems.
 
The flames are only "Supposed" to be barely above the rim of the fire pot, maybe and inch or so.

These stoves are not designed to have a huge flame in the fire box.

Take a piccy with the stove running and post it

This may help solve the issue.

As you mentioned, you might try getting a new bag of pellets at the store. Bail out the old stuff and try the fresh ones.

That will eliminate the pellets as a cause.

If pellets get more than a very tiny amount of moisture exposure they swell and turn to sawdust.

If the pellets are firm / hard then they are likely fine.
 
When you try the new pellets, remember it will take a while for the old pellets in auger to get burned up before the new start coming thru. kap
 
Yup

Bail the unit out and use the vacuum to suck the hopper out completely so all thats left is whats in the auger tube.

Should only take a few minutes to clear the tube.
 
I will run out and get new pellets today. I could have sworn I read that 4-6" flame above the rim was normal for the high setting...but if it's closer to an inch above then the flame does get there occasionally. 75% of the time it's still very low..almost at the bottom of the pot. I'll try to get a pic today as well.
 
Just some thoughts on your issue.
Cleaning the hopper isn't that complicated. Scoop out what you can and then run the stove util it runs out of pellets. Vacuum out the empty chamber. Use a small extension tube on the vacuum to reach down to the bottom of the chute.
I think that you are saying that there are lots of pellets, and small slow flames. If that is true, there isn't enough air moving. You have been concentrating on the input side, but are you sure that the flue, blower and any internal pathways are clear of buildup or obsturctions?
Pictures of the flame with the door closed would help us understand how your stove is burning.
 
Do you have the grey or clear control box on this stove?
 
The flames aren't slow or "lazy" they are white hot and there's a strong vortex effect in there. The pellets burn quickly and completely. Sorry I'll get a pic soon...been a busy day.

It has a grey control box.

Overall the unit performs as it should as far as producing heat. Perhaps I'm expecting more flame than I should, but , I'm new to all this. Will get a pic up asap.
 
As you can see the flames are pretty low in the pot, but they are good burning flames, not lazy at all.
IMG_20151107_160905.jpg
IMG_20151107_160701.jpg
 
What setting is this?
 
Your flame looks very low to me. My Quad, again not your model, owners manual says to adjust the pellet slide choke so the flames are 6" above the pot when the stove is on high. It looks like you have the bottom pot holes open, as they should be.

Do you have unburnt pellets in you pot at any time? Are all the pellets being put into words the pot being burnt? What happens if you throw a handfull of pellets into the pot prior to starting the stove. Does your flame height go taller doing this.
 
I am suspicious that your feed motor is either not running correctly, or the control is not running the motor enough.

WE have a Quad 1000 and it has one speed ON and it feeds continuously.

IIRC the 1200i has a heat selector ????

The flame is way too low = not enough fuel is being delivered to the pot.
 
This is on high setting with hopper adjustment all the way open. If I add extra pellets by pushing reset before it ignites yes I get big nice flames for a few minutes then it's back to these low flames. The pellets do burn completely, the blower produces nice heat, and to me it seems it's dropping pellets frequently enough. So I don't know...have yet to try new pellets though. My initial issue of not igniting and producing flame then shutting down has been solved after replacing the door gasket.
 
Maybe I'm in denial over the feed rate. When I get some time I'll empty the hopper and try the new pellets. I need to eliminate that possibility first. These pellets sat for at least 4 years as I understand in the garage. I suppose it's possible they absorbed some moisture during that time. If the unit still does the same thing with the new pellets it'll have to be a feed rate issue or maybe still an air issue. I work in IT so I'm used to going through a lot of troubleshooting.
 
A lot of bum dope above IMHO..... First, the flame is NOT supposed to be just barely above the pot. It's supposed to be 4 to 6" above it when running on HIGH. Having the feed gate wide open is NOT the preferred or recommended setting for correct running. You adjust the feed gate according to the length and density of the pellets you're burning to get that flame height.
I scanned through all your comments and no where did I see any reference to cleaning out all the little air holes in the bottom of the burn pot both front and back. That will make a big difference in burn quality. Also, I didn't see any reference to cleaning out the exhaust path/pulling the exhaust motor or inspecting that area with the inspection door. If you don't have enough draft, burn quality will suffer.

As someone did suggest, you could have blockage from sawdust getting damp over the summer and jamming the auger. The auger should definitely be pulled and the tube inspected. Did the hopper sit with a load of pellets all summer? Get the hopper completely empty and inspect the feed gate area for a clump of pellets and see if the linkage actually opens the feed area all the way. In the haste/frustration of trying to feed more, you could have pulled hard enough to bend the linkage.

Also check the dump valve on the bottom of the burn pot and make sure it's not sagging down and allowing too much air to bypass the burn holes. You should not have a gap of more than the thickness of a dime opposite the pivot point.

Also, 4 year old pellets are, of course, very suspect.
 
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