you guys, it is now MID OCTOBER and I STILL do'nt have my 3 tons of pellets from NE Pellet LLC
Every time I've called the last few months (intermittently) I am told, as others on this forum have been told, that they ran into a shortage but they are working hard to deliver yadda yadda. Most of the time now when I call I get voicemail with what sounds like an exasperated message stating how sorry they are that they are behind yadda yadda again. I paid for my pellets in April and had agreed to delivery "after labor day". So as soon as labor day came I called and that's when I found out they were so far behind.
I had 3 bags of pellets left over from last year and the last bag is in my stove now. I've been using my propane heat to take the chill out as its been in the 20s the last few nights. I called yesterday (AGAIN) and once again got vm. I told them I really need my pellets!
Like Geek I am on the outskirts of their delivery area so when I DO get to talk to someone there, I get the song and dance like Geek did about them not wanting to have to send a truck up here just for me, or a similar story. Well, hello..they were quick to take my money and assure me at THAT time that it wouldn't be a problem. Now that its time to do the delivery I get sighs and pissings and moanings from them that I"m "in the boondocks".
I'm hearing the same cr@p over and over, so you're not alone.
I do not want my money back,I want my pellets. Pellet prices are insane now and I simply can't afford it. This is why we buy early!
Exactly!
I'm disgusted and when I finally get my pellets (IF I DO) I am then going to tell them that I'm very disappointed and I will also mention this forum.
I really don't think they care what their customers think or say.
Because before I ordered there I was on this forum checking up on them and everyone was speaking highly of them. So when I spoke to the guys there I told them about this forum and how they are spoken of highly and they were all excited about it. So maybe they will be less than excited to hear that we are now pretty much disgusted with them.
I knew better right from the beginning, I even warned others in the main thread earlier this spring. Shame on me!
The guys I spoke with when I ordered tooted their own horns loud and clear about how many trucks they have and how all they do is pellets etc etc making it sound like they really had a grip on their business. Well why now that its the middle of October and I"m freezing my buns off, don't I have the product I paid for in April???
Anyone else still not get their pellets from these rip off artists??
Not me!
