Quadrafire Castile Problems

did you check the other end of the plug to make sure it's seated into the unit

For a stove that costs almost $3000, shouldn't the dealer be responsible for ensuring that 'their' product actually works without charging $150 to go back to do what they should have done in the first place?

richkorn said:

For a stove that costs almost $3000, shouldn't the dealer be responsible for ensuring that 'their' product actually works without charging $150 to go back to do what they should have done in the first place?

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Not if they didnt install it.

the guy is just looking for help with his pellet stove

MainePellethead said:

Not if they didnt install it.

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Oh, I assumed it was installed by the local shop. I'm sure someone here can help...

some one said on another thread that thier control box on their new castile, came loose during shipping
so he reseated it and it worked for him.

Hello everyone, I am new to this site.

Just installed my first ever pellet stove a quadrafire castile.

We purchased our stove in the next state early July 2008 from a dealer who would not deliver or install due to the current demand and limited resources

I picked up and delivered the stove myself and hired a contractor to install last week.

This maybe a legal question, but am I going to have a hard time getting service under my warranty?

My technical question is this:

My unit shut down three times in a row by itself. Each time I had to go through the first fire process to get it going again.

No fire, no blower, no red light.

After the third shut down, I checked the ash pan underneath and it was empty. I pulled out the knob above the pan and ashes dropped down.

Is this the only way to release ashes from the fire pot? Can I do this when the stove is running without burning myself?
Can ash build up shut down the unit?

I also played around with the feed rod inside the hopper moving it up and down a quarter inch at a time after every shutdown.

I assume the unit is supposed to shut down when the room reaches the thermostat setting and start up again automatically.

Is my problem mechanical or electrical?

Thanks for taking the time to ponder my questions.

jonathanC said:

Alright, this probably is common knowledge to all of you guys, but I have to ask anyway. I have searched for any information on the quadrafire Castile control box not having any lights on it and and couldnt find a straight answer yet.

So... My control box's lights are not coming on at all, and there are no pellets being fed into the hopper, I have checked everything that was on the sticky and nothing has worked. The fan comes on immediately when i plug in the unit. Also the date on the box was 02/08/2003 if that makes any difference.

Any help would be great, just because the local shop charges $150 just to come out to my house and would rather figure it out if at all possible for myself.

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Does the hopper have more than a handfull of pellets in it?(stove looses vacuum and shuts feed aff whe hopper is ALMOST empty Make sure control box is plugged in all the way. Is the call light on? Check snap disc #2 (overtemp) to see if has tripped. Reset button is between the wires. Check vacuum hose that goes from auger tube to vacuum switch, take it off and blow sawdust out of it. Take a paper clip and stick it into the vacuum hose conector on feed tube to make sure it is not blocked. Hit reset button and put your finger an the thrust collar that is connected to the feed motor, is it trying to turn but keeps reversing it self? If so you have a feed jam or bad feed motor. Let me know what you find out after trying the above, and I can help you further if need be.

I have a castile DO NOT PULL THE CLEAN OUT KNOB WHEN THE STOVE IS ON. reread your owners manual please