splash said:
DiggerJim, you didn't order from him yet you have stayed on this thread with tons of information (right or wrong) regarding business practices, business set-up, advice on who to contact and when to contact the BBB, AG CT and MA, suggestions that the guy may close his doors, suggestions on how long to wait it out, etc.
Who exactly are you? What are you getting out of this if you are not directly involved.
NEP was one of the vendors I contacted to purchase pellets from earlier this year. It is the closest pellet provider to my home and doing business with a local guy is something I encourage. However, I was unable to get a warm comfy feeling from the guy, had difficulty getting contact made, an immediate demand for payment with an uncommitted later delivery date when I finally was able to connect, etc. etc. I did a bit of research here and found the earlier thread about NEP and decided not to take Steve's "deal". Instead I went to another dealer somewhat further away where I had to pickup myself as he was not delivering to new customers this year (he did not have the capacity to deliver but he did have pellets in the warehouse). So I got mine even though they cost me a bit more and I had to do the work.
As for any information I've provided in this thread, I'd suggest you review my posts a bit before suggesting that any of it was wrong or how long to wait etc. I have not prescribed any course of action for anyone else although I have pointed out where I believe I would behave differently. Please send me a PM with any you think I provided "wrong" information and I will do what I can to enlighten you as to why I believe I am correct.
I have also attempted to point out when people have been blatantly wrong in who they accuse of bad business practices, poor service, etc (e.g. NEWP). I am a businessman myself, have owned and sold several companies (including a corn stove marketing, sales, & service operation) over the past 15 years and know the impact negative information can have, even if it is false (like NEP representing NEWP and NEWP being responsible somehow to "fix" NEP's customer problems). I have done that in the spirit of this forum where members share relevant experiences that may assist someone else. Obviously everyone here does not know how to run a business, does not know the avenues of recourse available when they've been badly served by a business and have on occasion in this thread been led astray. This forum helped a lot when I was researching stoves, installation info, pellets, etc. Some of us believe that karma would require us to do what we can to pay a bit back to those who helped us.
As Edmund Burke said, "All that is necessary for the triumph of evil is that good men do nothing".
That being said, who are you?
Why are you involved in this thread?
What are you doing about helping people extricate themselves from this mess?
What are your qualifications for providing commentary or questions?
How long have you been involved in the pellet or corn stove industry?
A short resume or curriculum vitae would help the rest of us decide whether your contributions, whatever they may be, have any value.
Thank you for your concern about my qualifications, I look forward to your answers to the questions I've posed above.
In the meantime, have a cheery day.
Jim
