New England Pellet LLC. Enfield/Suffield Ct.

Ed, I can understand being relieved - and I am the first one to give merchants the benefit of the doubt....but anyone who looks at your story from the outside would say you were screwed. Sure, you could have been screwed worse! But that's not the point. Many promises were broken, much aggravation was involved (for you) and in the end very heavy threats had to be made to get your product.

There is no excuse, IMHO, for the merchants if the above stories are true. None.

I ran a retail business for 20 years - thousands of customers - and never ONCE had someone write to the AG. I'm certain that is true of most businesses.

I think what panhandler is saying is what most of us feel - that we are glad you got them and you may be a very forgiving customer, but most of us would not be!

ps ..to the geographical genius out there,..i do live in suffolk county,long island,,..and there are many more long islands but i happen to be in new york !
and yes,i am the financial investor and owner of the company....and unfortunatly have not been involved in the everyday running of the business,which i will take over now,not take care of any and all issues!!
but after seeing you crucify ,kill and bury my company,i had a moral obligation to tell u all the real deal..

although obviously i cannot say anything else,other than...i have contracts that are being addressed with my"only "supplier,who is also addressing the amount of warm front i need......
unfortunatly if anyone ever comes to our facility(i would certainly be happy to talk to them as long as they are respectful and not abusive)and they see any other bag other than WARM FRONT"contracturally i am not supposed to sell this in mass and conn,only new york and new jersey
if you email me personally i will be happy to share with you exactly what has transpired..

and oh ,by the way,..as far as stealing and taking peoples money and running away with it!!
hmmm,thats not really what we do,since i could buy every pellet mill in the area if thats what i wanted to do.....
u can email me at our nep,llc site and send to the attention of jason thaddeus..

ps steve is my general manager,not the owener,..my company is the 100% owner ...

New England Pellet LLC said:

ps ..to the geographical genius out there,..i do live in suffolk county,long island,,..and there are many more long islands but i happen to be in new york !
and yes,i am the financial investor and owner of the company....and unfortunatly have not been involved in the everyday running of the business,which i will take over now,not take care of any and all issues!!
but after seeing you crucify ,kill and bury my company,i had a moral obligation to tell u all the real deal..

although obviously i cannot say anything else,other than...i have contracts that are being addressed with my"only "supplier,who is also addressing the amount of warm front i need......
unfortunatly if anyone ever comes to our facility(i would certainly be happy to talk to them as long as they are respectful and not abusive)and they see any other bag other than WARM FRONT"contracturally i am not supposed to sell this in mass and conn,only new york and new jersey
if you email me personally i will be happy to share with you exactly what has transpired..

and oh ,by the way,..as far as stealing and taking peoples money and running away with it!!
hmmm,thats not really what we do,since i could buy every pellet mill in the area if thats what i wanted to do.....
u can email me at our nep,llc site and send to the attention of jason thaddeus..

ps steve is my general manager,not the owener,..my company is the 100% owner ...

Click to expand...

You burried yourself buddy! Not anyone here at Hearth.

In your first post you said "if I were the owner......". Now you are saying you are "100% owner". Which is it?
What does taking a deposit and not delivering what was paid for have to do with your ability to "buy every mill in the area"?
I think most cutomers have emailed Steve. If he is the manager why hasen't he made you aware of these emails after all you hired him to manage YOUR business. Correct me if I'm wrong but I think you were aware of the situation and chose to ignore it.
Looks like lots of "smoke and mirrors" in your first 2 posts.

DiggerJim said:

johnnywarm said:

Do you need there office address in sufield??or what it was???or still could be??

Click to expand...

According to the Secretary of State's office, the business address is 1654 KING ST., ENFIELD, CT, 06082 but it's owned by STEPHEN E. ZACZYNSKI and he's the agent for service at his residence 703 BOSTON NECK ROAD, SUFFIELD, CT, 06078 which also happens to be the business mailing address. It was incorporated 5/15/2007 by the way.

Click to expand...

u can email me at our nep,llc site and send to the attention of jason thaddeus..

ps steve is my general manager,not the owener,..my company is the 100% owner ...[/quote]

Way back when, this was posted as being information from the Secretary of State's Office that Stephen E. Zaczynski was the owner.
Jesus, Mary and Joseph, does anyone tell the truth on this forum. Is it Steve or is it Jason?
Can't someone take a responsibility for being a business owner and run the business properly. We would just like to receive our pellet order in a timely fashion; sometime before winter gets here. We are sick and tired of all the lies, the appearance of cheating, and the lack of customer service. There were three women in the office when I went there last month and I saw one man in a New England Pellet LLC truck. And Alyson from NEWOODP mentioned contacting Steve Z multiple times; she never mentioned another owner. I don't know who's who in this business but if Jason can afford to buy all the mills; then rent some trucks and hire some drivers and deliver the pellets NOW!!

"ps ..to the geographical genius out there,..i do live in suffolk county,long island,,..and there are many more long islands but i happen to be in new york !
and yes,i am the financial investor and owner of the company....and unfortunatly have not been involved in the everyday running of the business,which i will take over now,not take care of any and all issues!!
but after seeing you crucify ,kill and bury my company,i had a moral obligation to tell u all the real deal.. "


If you really own this company, do us all here a favor, and get a customer relations job with GM.

New England Pellet LLC said:

ps ..to the geographical genius out there,..i do live in suffolk county,long island,,..and there are many more long islands but i happen to be in new york !
and yes,i am the financial investor and owner of the company....and unfortunatly have not been involved in the everyday running of the business,which i will take over now,not take care of any and all issues!!
but after seeing you crucify ,kill and bury my company,i had a moral obligation to tell u all the real deal..

although obviously i cannot say anything else,other than...i have contracts that are being addressed with my"only "supplier,who is also addressing the amount of warm front i need......
unfortunatly if anyone ever comes to our facility(i would certainly be happy to talk to them as long as they are respectful and not abusive)and they see any other bag other than WARM FRONT"contracturally i am not supposed to sell this in mass and conn,only new york and new jersey
if you email me personally i will be happy to share with you exactly what has transpired..

and oh ,by the way,..as far as stealing and taking peoples money and running away with it!!
hmmm,thats not really what we do,since i could buy every pellet mill in the area if thats what i wanted to do.....
u can email me at our nep,llc site and send to the attention of jason thaddeus..

ps steve is my general manager,not the owener,..my company is the 100% owner ...

Click to expand...

What about the members that asked for a refund over a week ago??????????????? they have not gotten anything.

Whats up with this

Have to tell ya..... I final gat my pellets 10 days agao first seven tons, then the other five I bought for my brother in law last Saturday morning.

I tried to be very understanding through out the entire episode. Talked with the ofice at least 8 times, Steve actually picked up the phone one of the last times. Fed me the story about a fire middle of October, accident withone of the trucks etc. Girl at the office referred to Steve as "the owner" a number of times. I was getting a little tired of having comments made about " not tring to pi$$ you off but....." If my Repair department for a large Connecticut based manufacturer dealt with companies that required our service, they'd be lining up to crucify me for such issues. I'm 2-3 weeks behind on repair of life safety devices compared to turn around of 4-5 days and I make it a point to be honest and up front with people and provide a reasonable level of customer service in a very lean department, at that repairing about 1400 units a month with only one office admistrator!

God man, you need a responsible customer service person, other than some saying, I don't know I set up the schedule and Steve decides what's going out when, your order has been on the counter for the last week....

Schedules change and sources of product can become an issue. CUSTOMER SERVICE sometimes involves contacting people and telling them the "truth" and making changes to what you've told people. It's what keeps companies in business and builds respect and business relationships.

This isn't the Harvard School of Business principles, its typical business practices. If you have the money to afford buying these mills, you either inherited it or earned it by making good business decisions, it doen't seem to be the later based upon my sole impression of dealing with this situation.

Hope something good comes from all this mess , I don't know what is is presently though!

We are one of the folks that requested a refund. We are still waiting. But Tammy in the office did say that she will issue the refund by check not Paypal. So we will be anxiously waiting for the "check in the mail" . Anyway, wifie is calling today to find out if the check has been sent.

We will keep you posted!

I got the credit card slip for a $500 refund in the mail Saturday for the 2 out of 3 tons I cancelled based on their inability to deliver timely as promised or tell me when I would get actually get delivery--- (without the $85 delivery charge for 3 tons even though I only got 1) Now Im just waiting for it to post to my credit card and hopefully Ive washed my hands of this mess- Anyways- As always Ive got this dial on my wall that I just turn and heat comes out of these vents in the ceiling-- Who woulda thunk it? Its real neat, easy, and as of today- cheaper than $335 a ton delivered...

obie25 said:

We are one of the folks that requested a refund. We are still waiting. But Tammy in the office did say that she will issue the refund by check not Paypal. So we will be anxiously waiting for the "check in the mail" . Anyway, wifie is calling today to find out if the check has been sent.

We will keep you posted!

Click to expand...

Dont sound good obie :down: please keep us posted.good luck.

now over 8500 hits.no more customers for next year

TO ALL OF MY NEW "PARTNERS"OUT THERE.....WHO SEEM TO KNOW MY BUSINESS SOOOO WELL,ALL I CAN SAY IS WE ARE NOW ADDRESSING EVERY SINGLE ISSUE THAT HAS HAPPENED OVER THE PAST 6 MONTHS...
OUR OFFICE PEOPLE MAY HAVE BEEN INTIMIDATED BY ANYONE CALLING AND BEING UPSET,BUT YES, YOU SHOULD HAVE BEEN TOLD THE TRUTH

UNFORTUNATLY WITHOUT GETTING INTO MY CONTRACT AND SUPPLIER ISSUES,..OUR LEGS WERE CUT OFF AT THE KNEES IN JUNE AFTER WE SOLD THOUSANDS OF "PRE SEASON TONS",OF HIGH QUALITY PELLETS,FOR THE FAIREST PRICE AROUND
NOW I AM HAVING TO PAY MORE THAN YOUR PRICE JUST TO BUY PELLETS FOR YOU....HMMMM DO U THINK I LEARNED THAT AT THE HARVARD BUSINESS SCHOOL.....?? NO ,I LEARNED DOING SOMETHING LIKE THATS ,BECAUSE ITS THE "RIGHT THING TO DO"..IN THE SCHOOL OF LIFE,...KINDNESS WINS!!
JASON

PS IF ANYONE WASNT TO CIVILLY CONTACT ME ..USE OUR NEP,LLC WEBSIT AND SEND ATT JASON

PPS OH ,YES,I WILL ONLY RESPOND TO EMAILS USING A REAL NAME WITH A PHONE NUMBER NOT OPENING THEIR BIG MOUTHS HIDING BEHIND THE KEYBOARD

UNFORTUNATLY WITHOUT GETTING INTO MY CONTRACT AND SUPPLIER ISSUES,.. JASON[/quote]


You ordered some pellets cheap,you sold allot of pellets for allot more.now you cannot get more then what you ordered in cheap pellets.

AHH,MASTER OF FIREANOTHER GENIUS,AND ALSO A PSYCHIC! MAYBE WE SHOULD BE PARTNERSILL PUT UP THE MONEY,AND YOU CAN JUST TELL ME WHAT TO DO

Shouldn't you be out delivering pellets?

MR SPLASH/BURNING CHUNK,WHATEVER!

IF YOUD LIKE TO KNOW ABOUT DELIVERY ETC,...WE NEED YOUR REAL NAME,AND THE NAME THAT THE ORDER IS UNDER!!

BECAUSE WHEN WE FIND OUT (AND I WILL) WHERE YOU LIVE AND WORK,IM GOING TO PUBLISH ALL OF YOUR "PERSONAL"INFO!!

profitone said:

Anyways- As always Ive got this dial on my wall that I just turn and heat comes out of these vents in the ceiling-- Who woulda thunk it? ...

Click to expand...

Damn... that's cool. I think you could sell systems like that!
;-P

Jokes aside, that is exactly the point. If pellets require 10 phone calls to get......heck, we had members who claimed they made 40 phone calls to try and get a stove! Well, for most of us that takes the fun out of it.

Operations like Squier Lumber, Pelletsales.com and many more (probably MOST) will get you pellets with one phone call. If not, they will tell you so and certainly not charge your card and refuse refunds

New England Pellet LLC said:

MR SPLASH/BURNING CHUNK,WHATEVER!

IF YOUD LIKE TO KNOW ABOUT DELIVERY ETC,...WE NEED YOUR REAL NAME,AND THE NAME THAT THE ORDER IS UNDER!!

BECAUSE WHEN WE FIND OUT (AND I WILL) WHERE YOU LIVE AND WORK,IM GOING TO PUBLISH ALL OF YOUR "PERSONAL"INFO!!

Click to expand...

Your personal info is on record for being in business in ct.


CRAIG!! he is making threats! Ban-able where i come from.




Dude refund there money nowthen get a job

New England Pellet LLC said:

AHH,MASTER OF FIREANOTHER GENIUS,AND ALSO A PSYCHIC! MAYBE WE SHOULD BE PARTNERSILL PUT UP THE MONEY,AND YOU CAN JUST TELL ME WHAT TO DO

Click to expand...

We will(your new partners)stop by your house tomorrow to work out the details.We will also tell you to refund the money.then you can go buy all the pellet makers.

New England Pellet LLC said:

MR SPLASH/BURNING CHUNK,WHATEVER!

IF YOUD LIKE TO KNOW ABOUT DELIVERY ETC,...WE NEED YOUR REAL NAME,AND THE NAME THAT THE ORDER IS UNDER!!

BECAUSE WHEN WE FIND OUT (AND I WILL) WHERE YOU LIVE AND WORK,IM GOING TO PUBLISH ALL OF YOUR "PERSONAL"INFO!!

Click to expand...

The best thing i did??????was getting my pellets from someone else then you i also live down the street from you.


Craig

You might be letting him or her win by closing it

Maybe time to close this thread for good. I think all the major issues have been put forward, and a blow by blow on each experience is not needed.

Buyers beware.