New Napoleon stove auger problem?

I do not know your model specifically but possibly a loose coupling/connection between the auger(screw part) and the actual motor/gearbox. Perhaps it is slipping when it gets under load but is not apparent when the load is not so great.There is a lot of force required to move thosse pellets ahead.Is it possible to visualize that the motor is still turning but the auger is not? Usually the coupling has set screws that make it impossble to slip but if the are backed out too far...ie,never tightened in the first place....I could see this happening. Hope this helps. pete

if its new, i would call the dealer and setup a service call.

glad to hear that you got it working again, dont like the fact that your dealer does not service the stove

what kind of shoddy half-as*! operation would not service what they sell - or at the very least, LOUDLY INFORM you of that fact prior to the sale.

sheesh

My auger motor had fallen off the shaft during delivery and was hanging by the very robust wires. I e mailed the factory and they got right back to me with precise instructions how to fix it. I just placed it back in its mount and tightened the set screw with the proper hex. Been working fine since. If that motor gives up the ghost it will be simple to replace. All the components seem pretty accessible.