New England Pellet L.L.C. - Part VI

splash said:

Here's the result from trying to file a dispute with my credit card company:
"Please be advised that due to the age of the selected transaction, we are unable to initiate a billing inquiry on your behalf.
In the event that you have any questions about an item(s) on your billing statement in the future please contact us within 60 days of the billing, return or expected delivery date(s) to ensure that your rights to an investigation are preserved."

So both Paypal has a 45 day cap and this credit card has a 60 day cap. I am out of luck unless NEP LLC initiates a refund for me.

I am sick and tired of people reporting that there is a shortage of pellets. There is no shortage except where NEP LLC stands. In Western MA, Walmart, Home Depot, Brown's, Westfield Feed & Grain, Westfield Agaway, Squire Lumber and others have pellets.

What about a classic action suit against the owners????????????????

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Class action suit wood be great but these steamin' piles of doo doo probably have no liquid assets (if they do , probably all equipment and property in someone elses name) to be seized and I'm sure the cash is stashed or spent. I believe any judgement wood be wiped out IF the court awarded bankruptcy. The best action wood be criminal !

johnnywarm said:

how can you file for bankruptcy when you didn't run out of money? you ran out of what you sell.they also (ag)has proof that they took money with maybe the chance they could not deliver.

There over head is very low considering there money intake in the last 6 month's.

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You don't need to be out of money to file bankruptcy - you just need to prove more liabilities than assets. With the track record these guys have been racking up relative to the truth, it shouldn't be a big deal for them to prove they can't cover their liabilities - especially when you figure on the legal charges they'll be incurring with the AG on their butts. Any cash or other assets will end up paying off expenses like the lawyers...and the owners' salaries

Wet1 said:

profitone said:

I guess it depends on what level of intimidation you want to lay on them-- I wanted a mild scolding- Now I'm going for more of raking. I have had good luck with BBB in the past, as any bad press is bad news for an upstanding legit company...

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LOL, I think this situation is LONG past the "mild scolding" phase! It was fairly clear the house of cards was tumbling fast last month... About the only thing you can probably do (or should be doing) at this point is to contact the AG in writing if you haven't already done so already.

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Well- actually- my situation is not as dire as many out there but I did react to the signs early on and got a refund on the two out of three unshipped tons i pre-bought-- Just not on the $85 shipping charge for a 15 mile delivery of one ton of pellets! I dont need to harp on this guys rep-- its well documented here, and I thank this forum for helping me see the light in time...

FYI, I just got a refund from Paypal for an item not shipped from a vendor - yes, it is within 45 days and they simply did not answer the dispute, so paypal credited me.

When it comes to credit card companies, I think you have to go past the normal dispute. Get someone on the phone and explain. They have lots of "levels" and also certain guarantees that are over and above the normal disputes.

DiggerJim said:

johnnywarm said:

how can you file for bankruptcy when you didn't run out of money? you ran out of what you sell.they also (ag)has proof that they took money with maybe the chance they could not deliver.

There over head is very low considering there money intake in the last 6 month's.

Click to expand...

You don't need to be out of money to file bankruptcy - you just need to prove more liabilities than assets. With the track record these guys have been racking up relative to the truth, it shouldn't be a big deal for them to prove they can't cover their liabilities - especially when you figure on the legal charges they'll be incurring with the AG on their butts. Any cash or other assets will end up paying off expenses like the lawyers...and the owners' salaries

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So all we need to do is have people pay us for pellets we will never send them? sounds like Connecticut to me.the AG makes out and the Lawyers make out.yup Connecticut.


If they did get my money(almost did) i would get everybody involved and picket whee they live.

johnnywarm said:

DiggerJim said:

johnnywarm said:

how can you file for bankruptcy when you didn't run out of money? you ran out of what you sell.they also (ag)has proof that they took money with maybe the chance they could not deliver.

There over head is very low considering there money intake in the last 6 month's.

Click to expand...

You don't need to be out of money to file bankruptcy - you just need to prove more liabilities than assets. With the track record these guys have been racking up relative to the truth, it shouldn't be a big deal for them to prove they can't cover their liabilities - especially when you figure on the legal charges they'll be incurring with the AG on their butts. Any cash or other assets will end up paying off expenses like the lawyers...and the owners' salaries

Click to expand...

So all we need to do is have people pay us for pellets we will never send them? sounds like Connecticut to me.the AG makes out and the Lawyers make out.yup Connecticut.


If they did get my money(almost did) i would get everybody involved and picket whee they live.

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I would love to picket where they live! I would love to get everybody together and picket but unfortunately we all work trying to earn more money to buy more pellets.
I am having no luck with either Paypal or credit card companies. Paypal says they will investigate if they receive numerous complaints otherwise they referred me to Ebay and the following:

Our policy is to investigate a claim if it has been filed within 45 calendar days of the initial transaction. Unfortunately, we received your claim on11/6/08 which is after the 45 day deadline and, therefore, we cannot look into this claim. If it is still within 60 calendar days of the initial transaction date and the item was purchased on eBay, please contact eBay for further information as you may be able to file a claim with eBay directly.

We do reserve the right to reopen any claim for investigation within 180 calendar days if we receive multiple complaints about a particular seller. We will contact you by email if this is the case.
I recommend to stay in contact with the seller in order to find a resolution that you are both happy with.

If you'd like more information please have a look at our User Agreement.
You can find it by clicking on the link at the bottom of any PayPal page. You will find specific information on the 45-day deadline in the PayPal Buyer Protection Policy and PayPal Buyer Complaint Policy.

We appreciate your concern about the activity on your account. While the vast majority of online transactions are completed without complication, fraudulent activity can occur. If you feel you have become a victim of Internet Fraud, there is help available.

Below are options that can be used outside of PayPal.

1. File an internet complaint report against the other party.
-National Fraud Information Center
-Internet Crime Complaint Center
-Better Business Bureau Online
2. File a police report against the other party.

We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

So how do we get paypal..to open up the claims against New England Pellets Someone's post mentioned that if they get enough complaints. regarding a seller...

How many is enough? Can all the paypal payers get togther somehow and complain to paypal?

And I did just read in the paper today that NEWP LLC has closed its doors. And still owes the pellet manufacturers money. So that doesn't bode well for us I fear!

This just happened today:

www.nbcconnecticut.com/news/local/Wood-Pellet-Company-Sued-By-State.html

Notice how ------- Civel peneltys ---comes before-----customer rembersment------Do a search on the former victome's of S&F;oil.

ronzo - 02 December 2008 09:32 PM
for me, this all started on april 24. i orded 5 tons of pellets in good faith with new england pellet llc. the woman i spoke with said i would get the delivery in a couple of months, the end of june by the latest. in june some friends of mine from whatley ma ordered 8 tons from rick in chicopee, a separate company under the same name except that it was new england pellet north llc. rick wouldn’t deliver that far north of chicopee so my friends asked if they could have the pellets dropped off at my place in westfield, i said that would be ok. two weeks later rick delivered my friends pellets(all 8 tons) to my place. that weekend they came and got their pellets. june came and went and i called in july, they said i should hear from them in a couple of weeks for a firm delivery date. entering august, i called again, i explained that i had to kick someone out of my garage space to make room for my pellets (losing $25 a month for a storage charge), she replied that they were alittle behind delivries because of the amount of orders that were coming in and to give them till the end of the month. once again in good faith i said ok. what a mistake. call after call all i got was a recrded message saying that all orders placed between march and may would be delivered in sept/oct. on oct 24, a friday, i was on vacation that week so i decided to call again, left amessage, not 2 minutes after this they called back(the only call i got from these people) this time i got a firm delivery date of nov.5. nov. 5 no pellets. nov. 6 called and the excuse was that their driver had to rush a family member to the emergeny room. ok that’s understandable. she said that by the end of the day or the next (friday nov. 7) i would have at least 2 tons ni my driveway. 3:00 pm friday nov. 7 my wife calls me at work, no pellets yet. now my patience is wearing thin. i call and i spoke with steve, he says the truck broke down. i tell him that his company’s communication skills are less than adequate and that they should have contacted customers and let them know. steve promised a partial delivery in the next week. i said that i hope so, seeing that i had gotten several people that i work with to order from him and they were concerned about their orders. fast forward to dec.2 no pellets, no calls, media, ct atty. gen., out a grand. sounds like fraud to me! i wonder just how warm and finacially comfortable these people are this winter. i got more call backs from rick, who i didn’t order from, than steve’s company. maybe these people should spend some time on “ice” to show them how we feel. it’s been over 7 months, 8 months on christmas eve. i’m trying to heat my home, not have a baby!(my wife and i have picked out names for each of our pallets of pellets, if you read this rick you may get another chuckle). anyway ,in closing, hopefully this will be resolved (i tend to doubt it) before the temp plummets. hope rick gets a good contract next year with a a supplier. i will order from him instead(still have his number). for the ones down in enfield, hope you guys have a 5x8 room reserved with your names on it at the state hotel!

This will all depend on where the money is... I mean, the guy collected $2-3 M. Where did it all go? NEWP in Jaffrey told me that they were going to make things right, and they seem like good folks.

It may be difficult to prove who recieved goods, since the record keeping at NEP seemed to be lacking. (I didn't get an invoice for my partial delivery.... who knows what kind of records exist, if any!)

LT said:

NEWP in Jaffrey told me that they were going to make things right, and they seem like good folks.)

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Blumenthal said his office will fight for a court order blocking New England Pellet from further consumer harm, as well as civil penalties and restitution for customers.


How can NEWP "make things right" if the AG shuts down New England Pellet? They should be shut down and sent to prison where Steve works.
NEWP are nice folks but they are not going to refund our money or send us freebie pellets.

There's a store in Westfield advertising free delivery for orders over $299.00 during the holiday season. That's tempting since I have to put out another $900 to get through this season. I heat only with pellets...

LT said:

NEWP in Jaffrey told me that they were going to make things right, and they seem like good folks.)

Click to expand...

Blumenthal said his office will fight for a court order blocking New England Pellet from further consumer harm, as well as civil penalties and restitution for customers.


How can NEWP "make things right" if the AG shuts down New England Pellet? They should be shut down and sent to prison where Steve works.
NEWP are nice folks but they are not going to refund our money or send us freebie pellets.

There's a store in Westfield advertising free delivery for orders over $299.00 during the holiday season. That's tempting since I have to put out another $900 to get through this season. I heat only with pellets...

Article in today's Republican, Springfield MA
http://www.masslive.com/metroeast/republican/index.ssf?/base/news-14/1228378530170260.xml&coll=1

Also I was told that New England Wood Pellet in NH has OSHA problems since they had the fire and there is a shortage of pellets coming from NEWP.

splash said:

How can NEWP "make things right" if the AG shuts down New England Pellet?

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NEP is out of the picture, but if there's a liquidation of assets and seizure of accounts, AG could work with NEWP and another distributor to attempt to cover some of the losses. NEWP might discount pellets for those affected, since NEP was an authorized distributor and wronged their customers.

Even if Steve ends up on the other side of the bars at his workplace, that doesn't help us. That's why I asked "where is the money?". If there is no recovery of funds, unfortunately there probably will be no remuneration.

I hope our legislature recognizes the need for law that protects us from this kind of scheme in the future (prepay energy).

splash said:

Article in today's Republican, Springfield MA
http://www.masslive.com/metroeast/republican/index.ssf?/base/news-14/1228378530170260.xml&coll=1

Also I was told that New England Wood Pellet in NH has OSHA problems since they had the fire and there is a shortage of pellets coming from WEWP.

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I noticed that the owners' addresses were in this newspaper article.... interesting!

Pure speculation, but having had the New England Pellet guy write emails to me a couple times....

If I owned a business I would not sell to him either! Chances are that his flakiness was evident to his suppliers long ago...with the expected results.

I am highly suspicious that NEWP has ANYTHING to do with it in a legal or ethical sense. A vendor is free to sell to whoever pays their bills...

LT said:

splash said:

How can NEWP "make things right" if the AG shuts down New England Pellet?

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NEP is out of the picture, but if there's a liquidation of assets and seizure of accounts, AG could work with NEWP and another distributor to attempt to cover some of the losses. NEWP might discount pellets for those affected, since NEP was an authorized distributor and wronged their customers.

Even if Steve ends up on the other side of the bars at his workplace, that doesn't help us. That's why I asked "where is the money?". If there is no recovery of funds, unfortunately there probably will be no remuneration.

I hope our legislature recognizes the need for law that protects us from this kind of scheme in the future (prepay energy).

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If we don't get our money back he'd better end up behind bars!

obie25 said:

LT said:

splash said:

How can NEWP "make things right" if the AG shuts down New England Pellet?

Click to expand...

NEP is out of the picture, but if there's a liquidation of assets and seizure of accounts, AG could work with NEWP and another distributor to attempt to cover some of the losses. NEWP might discount pellets for those affected, since NEP was an authorized distributor and wronged their customers.

Even if Steve ends up on the other side of the bars at his workplace, that doesn't help us. That's why I asked "where is the money?". If there is no recovery of funds, unfortunately there probably will be no remuneration.

I hope our legislature recognizes the need for law that protects us from this kind of scheme in the future (prepay energy).

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If we don't get our money back he'd better end up behind bars!

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Word has it that they are both in the Caymans right now. No joke... I heard this rumor today. Don't know for sure if it's true, but we'll find out this coming week!

Well....... it IS warmer in the Caymans!

lass442 said:

Word has it that they are both in the Caymans right now. No joke... I heard this rumor today. Don't know for sure if it's true, but we'll find out this coming week!

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Contempt of court charge will not work in their favor... I heard the guy is 9 mo. from retiring, he's going to lose it all!

LT said:

lass442 said:

Word has it that they are both in the Caymans right now. No joke... I heard this rumor today. Don't know for sure if it's true, but we'll find out this coming week!

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Contempt of court charge will not work in their favor... I heard the guy is 9 mo. from retiring, he's going to lose it all!

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Wheres the contempt of court?

Aren't you in contempt if you fail to show up? I'm not a lawyer.

LT said:

Aren't you in contempt if you fail to show up? I'm not a lawyer.

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I think there in civil court.that would be criminal court.