My response with the GLOWING everburn problem.....DW users read.

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trailblaze

New Member
Aug 20, 2008
318
South West PA
OK i know a few of us have had the issue with the Everburn stoves over firing to the point of glowing "inner back" panels. I have contacted my dealer who pursued this problem through various levels of "tech" support in the VC/ DW corporation. This is a copy of the last email i received from my dealer.

The way the Everburn system works is that the re-burn occurs at the back botom of the stove, in a side cobustion style. This puts an extreme level of heat at the rear bottom corners of the stove, which can result in some glowing of the cast, especially during the peak times of a medium to high burn rate. The design is 'beefed' up in these area, so there is little cause for concern if these areas glow during the Everburn mode. The stove surface thermometer gives the best indication of the remaining surface temperatures, although for the Dutchwest NC models, I usually recommend they place a magnetic thermoeter just above the side load door, as this gives a more true firebox temperature during the reburn process.
You are correct in thinks out some symptoms to the problem. Nothing sounds like it is out of order or malfunctioning. There is always a chance of something missing, but I do not think this is the case. You can control the burn time with the damper adjustment rather than using a restrictor on the secondary air intake.
There have been some recent changes announced for the DW models, where we are soon going to manufacture the stoves with a left and right stainless heat shield placed in the areas affected. These shields are currently used on the Everburn Encore and Defiant models. These shield will be field retrofittable into old models and should lessen the glow issues in these areas.

Regards,
Tech support



i am still going to use my secondary air control method. I will have a qualified person examine my stove at the end of the season to determine if any defects occurred from the glowing back panels. I will also check my 'refractory' for any damages to the ceramic parts.

what do you all think about this?? it's a little contradicting from their manual which states...

Misuse includes overfiring, which will result if the stove
is used in such a manner as to cause one or more of
the plates to glow red. Overfiring can be identified later
by warped plates and areas where the paint pigment
has burned off.


it leaves me feeling a little confused, taken and unsatisfied
 
trailblaze said:
There have been some recent changes announced for the DW models, where we are soon going to manufacture the stoves with a left and right stainless heat shield placed in the areas affected. These shields are currently used on the Everburn Encore and Defiant models. These shield will be field retrofittable into old models and should lessen the glow issues in these areas.


I do not understand this part...don't you have a side load door? Also, my encore has a rear heat shield made out of sheet metal not stainless steel. How can this prevent glowing??

I spoke to two dealers about this glow thing...one said that VC knows about the glow & therefore the back cast is reinforced...the other said "no stove should ever glow red"!!


I am sticking with my retrofit (aluminum duct tape) 50% intake covered. So far no glowing!
 
So According to VC, People that burn with their stoves cant do anything right.
 
I see that the email specifically states that the rear bottom areas can glow. Nothing is said about the upper rear areas. Also, how could one see the rear bottom glowing if it is covered by an external heat shield on both the encore and DW models? I wonder if they mean that there is some sort of internal retrofit SS heat sheild which would make more sense. AND the manual still states you are overfiring even though they know that the stoves overfire themselves. BS.
 
I used my VC Defiant for fill...............
 
This seems to be glossing over the issue, yet pointing to a fix coming. That seems contradictory. The dealer rep could also use a spelling and grammar checker.
 
yeah, i know my grammer is poor in these posts, but in work emails i make sure it sounds as if i am not some dumb ass behind a computer...
 
i really can't see what a freakin shield will do for the glowing problem.... maybe make it harder to see???

it's a defect with the everburn system.... they didn't use thick enough cast in the inner back panels... cast can take temps... if it's thick enough.. i guess time will tell if this stove will hold up.

i wish i would have done much more research about stoves before i bought one....
 
Thick cast will still glow. And VC is not one to skimp on cast.

The SS shields might do the trick by deflecting or spreading the points of heat.

In some ways, this means they did TOO GOOD of a job designing these stoves. There is not a long enough heat exchange area, which may not be possible in a compact stove. What we need now is an Everburn furnace or a stove built to take FULL advantage of all that heat.

In some cases, even glowing red would not be a big problem. This is true is they use a certain alloy of cast with chromium or other stuff added...back when this was done in Surdiac coal stove grates and hoppers, which glowed regularly. But I suppose it is hard for VC to formulate different batches of iron since many parts are poured at once.
 
trailblaze said:
yeah, i know my grammer is poor in these posts, but in work emails i make sure it sounds as if i am not some dumb ass behind a computer...

You do fine trailblaze. OTOH, I had a hard time understanding the tech support email. Maybe try going higher up in the company for a better answer? Does the stove have a butterfly damper on the flue pipe? I'm wondering if you can reduce the glow by reducing the draft a bit.

PS: I wouldn't beat up on yourself about the stove. After all, it's getting glowing reviews! (j/k) :)
 
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