Jotul North America--Business Done the Way It is Supposed To Be

That's good to hear Downeast. I pulled my Olso apart yesterday to fix the same problem- I had no luck. The lever still sticks. My dealer hadn't heard about this and couldn't help much. I'd like to contact Joutl directly- can you pass on their contact information?

Thanks!

Hi. I also have this problem with my Oslo. Can you please PM the Jotul # to me.. Many thanks.

I put a post up on Sunday. On my Firelight, it was sticky from day one...I took it apart when new to see if there were some casting burrs or something to make it stick...I removed some but it didn't fix it. Fast forward 8 years and a couple weeks ago the lever was broke off by a falling split. I ordered a new one but it came with too small of a pivot bolt hole (it came with an M6 versus an M8). Anyhow, I tapped it out to the M8, reassembeled it with some never seize and it works better than new. The lever was tight on the pivot stud causing the bind.

I don't know if the Oslo's are the same but it should be an easy check.

Will be purchasing a new stove this spring. Months ago Jotul was first on my list because of their excellent wood stoves. Then I had a question a local dealer could not answer. Intended to call Jotul in Maine but for the life of me was unable to find a telephone number for them. That automatically removed them from my list of preferred stoves. Their telephone number is now available above but the fact that Jotul does not publish the number says something to me about their attitude toward customer support.

Daksy, The question arose a few months ago and I believe it had to do with an Outside Air Kit and its plumbing. I have forgotten the exact point of my question. I still believe the Jotul is an excellent stove but the company's apparent indifference toward my needs has permanently removed them from my list.

I am sorrowful but am not angry or frustrated. My only reason for making comments on this thread is because others also seem to share my disappointment that the Jotul company does not publish a telephone number for potential customers to learn more about their excellent stoves. I now wonder how many other potential customers have removed companies from their preferred lists because the company discourages direct telephone contact.

It seems to me that in today's business climate a good product and customer satisfaction are the keys to financial success.

Congrats to Jotul corporate!

ALL other competitors please take notice.