Seems my dealer has been dropped by HearthStone.

Seeking some "What would you do?" comments.

A week and a half ago I wrote a check to the closest dealer listed on the HearthStone website. Was told it would take two weeks for the stove to arrive. No big deal, still need to figure out how to make clearances and such as well as trying to pay for materials as I have the money rather than floating the entire cost on credit. Since the stove itself is the biggest part of the purchase I decided to buy now in order to make the 31 Dec. tax credit deadline.

Just returned a call to my local dealer and was told they can't get my stove and she hasn't cashed my check. She swears that this is the first time they have had a problem with HearthStone. For some reason they, Hearthstone are being really ugly.

All they can offer is purchase whatever they have in stock or find another dealer. Problem is the other dealers will not deliver or install in my area.

Getting ready to call HearthStone now but would like to here your comments.

Franks said:

Thats a tough one. Hearthstone makes a great product. I've dealt with them on and off for 25 years and never had them turn "ugly" You actually called the other Hearthstone dealers and they refused to come and install in your area, even if you paid extra for travel time? If that is the case, I would certainly call Hearthstone, tell them you want to give them business but your finding it difficult.

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One dealer told me they don't service my area. I had talked to them months ago. Still a couple of others to call yet. We will see but they are all farther the 50 miles from my area. My dilemma is weather to ask the local dealer to install. I can only surmise that the dealer has done something to convince HeartStone that they were not being represented properly. If this is the case, why then would I pay them to do an install?

Makes a case for doing it myself. Could save $700.

Edthedawg said:

What style/model of HearthStone? And have you considered a Woodstock Fireview?

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Homestead in hearth mount configuration. I'll take another look at the Fireview. If I remember correctly the Homestead just looked better to me.

Highbeam said:

Yes, you have another year on the credit.

Drive the 50 miles and pick up the stove. Sheesh, it's Texas, you drive that far to get milk.

Be glad that the dealer hadn't cashed your check, go get it now before they do and you're stuck. They wouldn't have called you unless they had to give up your business.

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That is my plan now. The dealer in Mt. Vernon will not deliver or install in my location. Their western boundary ends in a city just 20 minutes from mine. Previous attempts this far out from their location never seem to work out for them. I understand.