What do I need to do before calling Englander service dept.

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I have been playing with settings and different pellelts for about 2 weeks. I just don't seem to be getting the heat out of my TimberRidge model 55-TRP10 (PDVC) that I see others posting about. Using a meat thermometer 1-2" from the heat output at the front of the stove ( the left side facing the stove) I have never seen a temperature above 150 when I have the settings up to 8-8, and at the lower settings of 5-5 doesn't get to 100. I have cleaned all the ashes out, removed the baffle plate vac'd out and replaced the plate hanging on back wall. This is a refurbished stove with only about a dozen bags of pellets burned. Basement install with adapter out of stove to T, up 4.5' to 90 L then horizontal 3' to horizontal end cap. OAK is 3" pipe with same configuration as the vent. Am I missing something or am I to the point where I call Englander tech support?
 
Have you made certain you have got the stove setup so the air intake on the convection side is clear and that the convection fan isn't dirty.

After checking that out, I'd reset the stove to factory defaults, try the stove again, verify it still isn't doing what you expect it to do, and then call Englander.
 
"What do I need to do before calling Englander service dept."

Sit down and have a beer in your hand. emirite?
 
If you remove the OAK and just draw indoor air does that help?
 
smokey,
if it was a problem with the convection blower being dirty would that cause a lack of air being blown out the front of the stove? There seems to be plenty of air coming out the front just not alot of heat.

thanks.
 
Steve,

Temperature is not equal to heat.

A BTU is the amount of energy required to raise one pound of water one degree Fahrenheit.

So until you quantify the amount of air coming through the blower and its temperature change you haven't got a measure of heat.

A stove moving 100 CFM of air at twice the temperature difference of a stove moving 200 CFM actually is producing the same amount of heat.

So it would be best to be certain that what should be going through that blower is as it should be. I could be exactly as you think it is, however eliminate any possibilities you can. It wouldn't be the first time that a clogged convection fan caused problems. It also doesn't really take much crud on those fan blades to really impact air flow.
 
smitty273 said:
I have been playing with settings and different pellelts for about 2 weeks. I just don't seem to be getting the heat out of my TimberRidge model 55-TRP10 (PDVC) that I see others posting about. Using a meat thermometer 1-2" from the heat output at the front of the stove ( the left side facing the stove) I have never seen a temperature above 150 when I have the settings up to 8-8, and at the lower settings of 5-5 doesn't get to 100. I have cleaned all the ashes out, removed the baffle plate vac'd out and replaced the plate hanging on back wall. This is a refurbished stove with only about a dozen bags of pellets burned. Basement install with adapter out of stove to T, up 4.5' to 90 L then horizontal 3' to horizontal end cap. OAK is 3" pipe with same configuration as the vent. Am I missing something or am I to the point where I call Englander tech support?


What brand pellets are you running?
 
Also, what bottom button settings are you at right now?
 
did the procedure to reset the stove to factory settings. bottom buttons are now 5.4.1. I have tried Premium Pellets from TSC, Natures Heat from walmart, Winter Warmth from HD, and ProPellets. Some cleaner burning with less ash but no big differences on the heat output.
 
Thats an interesting bottom setting .... I'd expect a 4-6-1 .... I'd talk to Englander now. Be certain to let them know about the reset and what the stove reset to.
 
i hav a similar issue.new stove which came direct from factory and hooked it up yesterday.factory settings are 6-4-1.it ran over night at 1and 2.got up this morning and the room where the stove is was at 62.
stove ran all day today at 2 and 3 and room where the stove is was 65.its now running at 5 and 9 and the room is 72.however, thats the only room on the bottom floor thats in the 70's.i used your trick and with the stove running at 5 and 9 it didnt go above 140 on either side of the stove. i'm typing at 62 rihgt now in the room furthest from the stove.keep in mind also i even splurged on oakies.
p.s its 23 outside
 
corkman said:
i hav a similar issue.new stove which came direct from factory and hooked it up yesterday.factory settings are 6-4-1.it ran over night at 1and 2.got up this morning and the room where the stove is was at 62.
stove ran all day today at 2 and 3 and room where the stove is was 65.its now running at 5 and 9 and the room is 72.however, thats the only room on the bottom floor thats in the 70's.i used your trick and with the stove running at 5 and 9 it didnt go above 140 on either side of the stove. i'm typing at 62 rihgt now in the room furthest from the stove.keep in mind also i even splurged on oakies.
p.s its 23 outside

Remember, these are "room heaters". Not meant to heat the farthest corners of the house, unless you use some fans to circulate the warm air.

And if you want more than 62 in those far rooms, crank the stove up some. Try 6-7, or 7-8
 
ceiling fan has been on this whole time.i have 6ft opening leading from stove room to the rest of the house.1st room is the kitchen where its only 66with the stove at 5/9.how can some people claim to heat their whole house if its just a room heater.my stove is for 2,200 sqft.i would at least expect it to heat my 1st floor which is 1,400sqft.i'm surprised its struggling this much
 
Does anyone know what hours the ESW tech support are available? And what do I need before calling? I assume a cold stove and serial number, anything else I need to have or should do before calling?
 
smitty273 said:
did the procedure to reset the stove to factory settings. bottom buttons are now 5.4.1. I have tried Premium Pellets from TSC, Natures Heat from walmart, Winter Warmth from HD, and ProPellets. Some cleaner burning with less ash but no big differences on the heat output.

well...It definitely doesn't look like a pellet issue especially if you didn't get heat out of the Winter Warmth pellets. Those thing burned very hot for me. Give tech support a call...I hope it's something simple to fix. Did you register your stove with them? I think you can do it online if you haven't.
 
corkman said:
ceiling fan has been on this whole time.i have 6ft opening leading from stove room to the rest of the house.1st room is the kitchen where its only 66with the stove at 5/9.how can some people claim to heat their whole house if its just a room heater.my stove is for 2,200 sqft.i would at least expect it to heat my 1st floor which is 1,400sqft.i'm surprised its struggling this much

corkman, how much space one of these puppies can heat depends only on one thing the net BTU/hr output from the stove and the BTU/hr heat loss of the structure it is in. If the second figure is more than the first the temperature will continue to drop inside the structure until the heat loss is no longer greater than the net BTU/hr delivered by the stove. The temperature will rise as long as the net BTU/hr output of the stove exceeds the BTU/hr heat loss of the structure. When the two are equal the temperature will stabilize.

The temperature at various spots inside the structure will vary until the internal air flow can equalize it (which is almost impossible in most houses).

Do you know the heat loss figures for your house? You need to increase the amount of fuel you burn in order to increase the heat produced by the stove. If it isn't doing it on heat range 2 (of 9) go to 5 (of 9) see which way the thermometer goes. If it starts going up then you have exceed the current heat loss of your structure, you may then reduce it to 4 (of 9) if the temperature continues to go up let it run for a while and see if it can reach your goal temperature.

The heat loss of a structure is BTU per hr per degree of temperature difference and depends upon the insulation in your structure, air volume, and the air infiltration rate.

It is indeed possible to heat a house with one even in a very cold climate, the house has to be well insulated, tight, and easy to move the air around in. Unfortunately that isn't the case with most houses.
 
smitty273 said:
Does anyone know what hours the ESW tech support are available? And what do I need before calling? I assume a cold stove and serial number, anything else I need to have or should do before calling?

Model Number
Serial Number
Date purchased
 
Why hasn't anyone asked about the set up? OP said it was a basement install, right? Well, are the walls insulated? What is the floor material. concrete, carpeted concrete, hardwood. How large is the room and what is the unheated temp of the room? It may be that the stove is using all Btu's to overcome the environmental issues.
 
littlesmokey said:
Why hasn't anyone asked about the set up? OP said it was a basement install, right? Well, are the walls insulated? What is the floor material. concrete, carpeted concrete, hardwood. How large is the room and what is the unheated temp of the room? It may be that the stove is using all Btu's to overcome the environmental issues.

Probably because we are tired of asking the same questions, he has done a proper install for being in a basement and he is fixated on the temperature out of the air vents.

He never said he was freezing his hind end off. The last I knew 100 and 150 degree hot air wasn't exactly cold.
 
littlesmokey said:
Why hasn't anyone asked about the set up? OP said it was a basement install, right? Well, are the walls insulated? What is the floor material. concrete, carpeted concrete, hardwood. How large is the room and what is the unheated temp of the room? It may be that the stove is using all Btu's to overcome the environmental issues.

Yep, I'll admit i missed the basement install part.....could be a major reason for not heating the basement, but the OP said he has low temps right from the front of the stove:
"Using a meat thermometer 1-2” from the heat output at the front of the stove ( the left side facing the stove)I have never seen a temperature above 150 when I have the settings up to 8-8".
 
macman said:
littlesmokey said:
Why hasn't anyone asked about the set up? OP said it was a basement install, right? Well, are the walls insulated? What is the floor material. concrete, carpeted concrete, hardwood. How large is the room and what is the unheated temp of the room? It may be that the stove is using all Btu's to overcome the environmental issues.

Yep, I'll admit i missed the basement install part.....could be a major reason for not heating the basement, but the OP said he has low temps right from the front of the stove:
"Using a meat thermometer 1-2” from the heat output at the front of the stove ( the left side facing the stove)I have never seen a temperature above 150 when I have the settings up to 8-8".

Not to worry I had your back on the basement install macman.

I'm very sensitive to them considering I have such a setup.
 
Have not had a chance to call ESW service yet but wanted to give everyone a heads up. After I did the board reset I started getting more heat making me think I had messed a setting up when I was experimenting. I checked the heat mode this morning and it had been reset to A instead of D. I don't know if anyone else that reset their board had the same thing happen but just wanted to let everyone know to check if they did the board reset process.

steve
 
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