I have a two year history of smoke problems and Im looking for some advice on the subject.
Ever since installing an Enviro pellet stove, October two years ago, I have a random problem with unit shutting down and filling the house with smoke from unburned pellets. Im talking about enough smoke that I have to open the windows to clear the air!
From the first week I owned the stove I had a smoke problem. The first time the dealer sent someone out he just sniffed around and blamed the smoke on my install. He conducted a five minute inspection, no tools, no test, and concluded that the smoke must be re-drawn back through the pipe connections and the hole through the wall since I only used the six oz’s silicone that came with the stove. I took his advance and reinstalled the stove using more sealant. My install is straight out from the wall. The fix worked for a few weeks until I started to smell smoke again.
The dealer came out again, but this time he pin pointed the problem to the thermostat. I installed a new thermostat and the problem was solved, so I thought. A month later I woke up in the middle of the night to house felled of smoke. Not again! I called the dealer the next morning and they suggested that I upgrade to a better thermostat. I did and the problem seemed to disappear until fall rolled around the next year.
No one had witnessed the smoke coming out of the unit until I happen to be standing next to stove when it shut down and smoke stated rolling out. Upon shut down I walked over to the thermostat to find the room temperature below the seventy degree programmed setting. By the time I walked back over to the unit the eternal fan had stopped and the left over pellets still burning started filling the house with smoke. So, now we know what causes the smoke, but why dose the unit shut down? I still do have a working unit. At last count my wife and I think the stove has done this at lest sixteen time in two seasons. Although the stove in under warranty not parts have been replaced. The dealer has blamed the stove shutting down on everything but the moon.
I took me six months, but I finally got the manufacture to come out look at the stove. I went over unit’s history and he said that is more than likely the electrical of the house that is causing the problem.” WTF!
He took the stove so he could conduct some bench testing. Anyone have any suggestion on what could be causing this to happen?
Ever since installing an Enviro pellet stove, October two years ago, I have a random problem with unit shutting down and filling the house with smoke from unburned pellets. Im talking about enough smoke that I have to open the windows to clear the air!
From the first week I owned the stove I had a smoke problem. The first time the dealer sent someone out he just sniffed around and blamed the smoke on my install. He conducted a five minute inspection, no tools, no test, and concluded that the smoke must be re-drawn back through the pipe connections and the hole through the wall since I only used the six oz’s silicone that came with the stove. I took his advance and reinstalled the stove using more sealant. My install is straight out from the wall. The fix worked for a few weeks until I started to smell smoke again.
The dealer came out again, but this time he pin pointed the problem to the thermostat. I installed a new thermostat and the problem was solved, so I thought. A month later I woke up in the middle of the night to house felled of smoke. Not again! I called the dealer the next morning and they suggested that I upgrade to a better thermostat. I did and the problem seemed to disappear until fall rolled around the next year.
No one had witnessed the smoke coming out of the unit until I happen to be standing next to stove when it shut down and smoke stated rolling out. Upon shut down I walked over to the thermostat to find the room temperature below the seventy degree programmed setting. By the time I walked back over to the unit the eternal fan had stopped and the left over pellets still burning started filling the house with smoke. So, now we know what causes the smoke, but why dose the unit shut down? I still do have a working unit. At last count my wife and I think the stove has done this at lest sixteen time in two seasons. Although the stove in under warranty not parts have been replaced. The dealer has blamed the stove shutting down on everything but the moon.
I took me six months, but I finally got the manufacture to come out look at the stove. I went over unit’s history and he said that is more than likely the electrical of the house that is causing the problem.” WTF!
He took the stove so he could conduct some bench testing. Anyone have any suggestion on what could be causing this to happen?
