are the englander stoves sold at home depot and lowes a good product ant input would be great as my father would like to buy one
stove from home depot
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kinsmanstoves
Minister of Fire
Welcome to the site. please do some searching of older posts and you will find many topics on them.
Eric
Eric
tnt8281
Member
The stoves are great. Costumer service is top notch. If you are able repairs yourself the stoves are the best. Some people on here
believes dealers are the best way to go. I personally think that if you are able to do it yourself, then why pay the middle man?
believes dealers are the best way to go. I personally think that if you are able to do it yourself, then why pay the middle man?
Fsappo
Minister of Fire
If you like to tinker with and fix stuff on your own and dont mind some downtime, Then I would buy a stove that has circuit boards, limit switches, snap disks, vacuum switches, auger motors, convection fans, combustion fans, augers, etc which is also sensitive to fuel used , proper maintanence and installation variables and will be containing a fire in your home from a place that sells hammers, sinks , 2x4's and snowblowers..then sure. Its a good idea.
So if you had to "cut out the middle man" from buying from a different middle man who couldnt tell a pellet stove from an air compressor, please ONLY buy an Englander. After the big box store forgets who you are (which is about 15 seconds after the pimply faced teenager takes your money) at least you have a quality manufacturer to back you up when (not if) you have a service issue.
There is no way you can tell from the above that I run a retail stove shop, is there?
So if you had to "cut out the middle man" from buying from a different middle man who couldnt tell a pellet stove from an air compressor, please ONLY buy an Englander. After the big box store forgets who you are (which is about 15 seconds after the pimply faced teenager takes your money) at least you have a quality manufacturer to back you up when (not if) you have a service issue.
There is no way you can tell from the above that I run a retail stove shop, is there?
Tailrace
New Member
All I know is that I love my Englander. I bought it four years ago for $1,300 including tax and got three tons of Energex pellets the next day. I'm a carpenter by trade, so being handy comes with the territory. I built my hearth and installed my stove the day after Thanksgiving that year and since then my house has been toasty warm. They are very easy stoves to uise and do up-keep on, and their customer service is second to none, IMHO of course ;-)
slvrblkk
Minister of Fire
tnt8281
Member
Franks said:
Yeah, just like a salesman. Very misleading how you downgrade a company because its not what you carry.
Shorty said:
No offense Franks, but I agree with Shorty.....how is buying from a "different middle man who couldnt tell a pellet stove from an air compressor" somehow different than buying from a "dealer" who claims to know all about pellet stoves, but in the end, actually knows as little, or maybe less, than the "pimply faced teenager"?
At least the "pimply faced teenager" doesn't make any claims to know anything, unlike the "all knowing" dealer. And to boot, the dealer charges 2x as much for a stove that will ALSO have "circuit boards, limit switches, snap disks, vacuum switches, auger motors, convection fans, combustion fans, augers, etc which is also sensitive to fuel used , proper maintanence and installation variables and will be containing a fire in your home".
Don't even get me started.......
slvrblkk
Minister of Fire
Franks said:
Not to get in a pissing match but how doesn't Englander back someone up when they have a problem? Just curious..... I would bet the pool place in Pennsylvania and the feed supply place in Ohio that are "dealers" of your stove don't provide anything after the purchase either........
thanks for the input my main concearn was if this was a decent stove i relize that they are not sold at wood/pellet stove shops why is that ,this stove is for my father I myself have a vc montpellier insert which people groan about but I like it which was bought at a stove shop so I'm not concearned were the stove comes from just that it is worth it thanks. also is a ash pan really important or just a feature
tnt8281
Member
I just find it amazing. The part of having the dealer is so questions and problems can be answered and fixed.
Now the one company that comes in mind that serves the customer. Englander stoves. Not only are the quick to
respond, They usaully help fix the problem the first time you get ahold of them. Not none of this email crap that don't get answered.
Phone messages that don't get returned. When you call, a real person answers and deals with your problem like it was their own.
My neighbors, family, friends and owners on here who own Englander stoves will back me on this.
Sorry to rant this long.
Now the one company that comes in mind that serves the customer. Englander stoves. Not only are the quick to
respond, They usaully help fix the problem the first time you get ahold of them. Not none of this email crap that don't get answered.
Phone messages that don't get returned. When you call, a real person answers and deals with your problem like it was their own.
My neighbors, family, friends and owners on here who own Englander stoves will back me on this.
Sorry to rant this long.
tnt8281
Member
sticka99 said:
Quality stoves at a resonible price. That what Englander stoves are. Just because they sell them in big box stores mean nothing.
sticka99 said:
Ash pan is VERY nice to have. Gives the ashes a place to go besides building-up in the firebox. The new Englander stoves (EP models), and the multi-fuel (10-cpm) both have ash pans. Even though your local Lowes or HD may not have them in stock, they CAN order the stove for you.
Or, you could do what I and others here have done, and get one from eBay:
http://cgi.ebay.com/TimberRidge-49-...ultDomain_0&hash=item1e5d0a2de4#ht_4904wt_958
http://cgi.ebay.com/Timber-Ridge-55...ultDomain_0&hash=item1e5d0a32c1#ht_4692wt_958
This a very reputable dealer, and the stoves come shipped direct from Englander anyway.
save$
Minister of Fire
One positive thing as I recall is that they insist on OAK. I can't think of one local stove shop that does that. The local shops want a quick install and will tell you that you really don't need OAK, Not what you read in the installation manual!Shorty said:
I bought from a dealer and wouldn't have it any other way.
My dealer sold me my gas fire place, my hot tub and now my pellet stove. They are great post sale and (as we recently found out with the spa) they are great post-warrantee.
While you may not get that from every dealer, you definitely won't get that from Home Depot or Lowes.
Furthermore, would you rather give your business to your neighbor or to corporate America?
For the OP, a good friend of mine has one installed in his basement and it does a pretty good job at keeping his 1800sqft cape comfortable. I have seen a few of them and they appear to be very well built, though a little noisy.
That being said, on a budget, I don't think you will be able to beat them, as many will tell you, they are lots of stove for the money.
My dealer sold me my gas fire place, my hot tub and now my pellet stove. They are great post sale and (as we recently found out with the spa) they are great post-warrantee.
While you may not get that from every dealer, you definitely won't get that from Home Depot or Lowes.
Furthermore, would you rather give your business to your neighbor or to corporate America?
For the OP, a good friend of mine has one installed in his basement and it does a pretty good job at keeping his 1800sqft cape comfortable. I have seen a few of them and they appear to be very well built, though a little noisy.
That being said, on a budget, I don't think you will be able to beat them, as many will tell you, they are lots of stove for the money.
I had an Englander 25PDV pellet stove for 2 years. Bought it because of it's price as I didn't want to spend big and find out it wouldn't achieve the results I was trying to achieve, heat whole rancher house in southeastern Pa. Stove did a great job but did require daily shutdown and cleaning and any service had to be done by owner, I thought so anyway. Me being disabled created a problem as far as doing the required full yearly servicing so this year I bought a Harman P43 from a local dealer who services them. In comparison, no real difference in heat as both do a great job heating my whole ranch style house, Harman stove quieter and has thermostatic feature where stove will cycle on and off as heat required which is only good in the beginning and end of heating season but does save on pellets, local service for me a plus, much higher cost on Harman over Englander, Englander required daily shutdown and cleaning whereas the Harman doesn't. You will not be sorry in buying an Englander if you can do the servicing, which for an abled body person shouldn't be a problem. For the price you get a very good but basic stove with good customer support. After I sold mine and bought my Harman P43, I did find that there was a fairly local heating business in the area that would service Englander stoves. I do enjoy the P43 and it's additional features but of course they cost almost twice as much.
JMHO.
JMHO.
stoveguy2esw
Minister of Fire
ok easy now folks,
not wanting to be in the middle of the "big box v/s dealer" civil war in here.
simply put , there are advantages and disadvantages to both sales models.
one who is able and does not mind doing their own service work on a stove designed to make that as easy as we can make it for them mechanically, can save a considerable amount of money with one of my stoves.
on the other hand , someone who may not be able for whatever reason to do the work or simply would rather have a dealer service the stove , it costs more initially and once out of warranty would cost a fee for service will end up outlaying more money but would not have to do the work themselves. still get a quality unit and have that dealer support.
both examples have their niche in the marketplace, there's nothing wrong with paying more and getting the added service contract, some folks need this as above with my friend who posted above me who is disabled, a stove with a full service dealer makes sense, and i do not have any bad feelings that the poster did sell my unit and buy a harman stove for that reason as TMH54 will obviously be a happier pellet stove owner with the added security of a dealer service contract.
as for the dealers especially the ones who give of themselves to help folks in here they do a great job in their sales market and offer a product which includes their services and rightfully they get more money for the deal. we OTOH sell a high quality product geared toward the DIY market allowing folks to save money but the trade off is the "in home service" isnt included instead we provide tech support via phone ,and internet to folks who need help whether the unit is under warranty or not , the tech support is still there for them and its still free. you just have to turn your own wrenches.
there's room for both markets, and no need for a "pissing match" about which is better.
not wanting to be in the middle of the "big box v/s dealer" civil war in here.
simply put , there are advantages and disadvantages to both sales models.
one who is able and does not mind doing their own service work on a stove designed to make that as easy as we can make it for them mechanically, can save a considerable amount of money with one of my stoves.
on the other hand , someone who may not be able for whatever reason to do the work or simply would rather have a dealer service the stove , it costs more initially and once out of warranty would cost a fee for service will end up outlaying more money but would not have to do the work themselves. still get a quality unit and have that dealer support.
both examples have their niche in the marketplace, there's nothing wrong with paying more and getting the added service contract, some folks need this as above with my friend who posted above me who is disabled, a stove with a full service dealer makes sense, and i do not have any bad feelings that the poster did sell my unit and buy a harman stove for that reason as TMH54 will obviously be a happier pellet stove owner with the added security of a dealer service contract.
as for the dealers especially the ones who give of themselves to help folks in here they do a great job in their sales market and offer a product which includes their services and rightfully they get more money for the deal. we OTOH sell a high quality product geared toward the DIY market allowing folks to save money but the trade off is the "in home service" isnt included instead we provide tech support via phone ,and internet to folks who need help whether the unit is under warranty or not , the tech support is still there for them and its still free. you just have to turn your own wrenches.
there's room for both markets, and no need for a "pissing match" about which is better.
Franks said:
That's one way to look at it, or....
Buying an Engalndar from HD means you are buying a high quality product at a great price built by a company with pheneomenal support and expertise, sold buy a company which, in my decades of experience, has always been driven to provide great customer satisfaction with no questions asked....
As for your first bit about down time: 4th season, 4 tons/year..... except for basic cleaning, zero downtime..
There is no way you can tell from the above that I bought an Englander from HD, is there?
tjnamtiw
Minister of Fire
Since we've pretty well established that Englander provides exceptional phone support, if you are handy with tools and a electrical meter, you can save a bunch by going the HD/Lowes route. AND IF you are a veteran, you will save an additional 10% by asking for the Veterans Discount. I get it for everything I buy there. Some stores don't give it. I found one in Reading, Pa but just asked for the manager and bitched until I got it. Me, groan??????? No way............... :cheese:
rehabbingisgreen
New Member
I bought my Englander on Craigslist used, it's a 2006 model. Hubby and I installed it per the manual instructions. We have this forum and Englander for tech support and no major issues so far. Happy with the support for the stove.
Regarding our "local" HD. Most of the sales people working at this store are older contractors, such as plumbers/electricians/builders. They know what they're doing.
Fsappo
Minister of Fire
Just caught me at a bad time. Not my first rant about big box stores, wont be my last. Anyone with decent reading and comprehension skills will notice that I did mention Englander as being the only choice for a big box store purchase because of their customer service. So for the kid who claimed I slammed another brand...you fail, I did no such thing. To the person who made the comparison to a pool place selling pellet stoves? On Long Island I had a terrible time trying the service the stoves that Harrows decided to sell. But I have been in many Pool and Hearth shops who are family owned and operated that offer great service.
To Imacman, too late buddy, I guess I already got you started. Again, as a retailer who has been in a family owned business of one sort or another, who has been battling big box stores since they came into existence, I'll always gripe. Now your point of " is buying from a “different middle man who couldnt tell a pellet stove from an air compressor” somehow different than buying from a “dealer” who claims to know all about pellet stoves, but in the end, actually knows as little, or maybe less, than the “pimply faced teenager”?"
If you use a little common sense here, where do you think the better odds for face to face service and expertise? Home Depot, or your local hearth shop? Not every Hearth Shop is going to know everything, but any decent Hearth Shop will go a hell of a lot futher to keep you warm when you call the managers cell phone at 8pm and need help unjamming your auger in a snowstorm.
As far as a dealer charging x2 for a pellet stove? Not all dealers. I have one pellet stove line that I will give the customer two choices on. for a 45K btu stove I'll say, $1999 if you want phone and in home support after the sale, or $1499 if you want home depot service where if you have a problem you just take it up with the manufacturer. Now, we're very close pricewise.
It sounds like you were hurt by a retailer in the past, did you have a bad experience?
Anyhow, I got it out of my system, you probably wont hear an anti intraweb/bigbox store whining rant from me in a while.
To Imacman, too late buddy, I guess I already got you started. Again, as a retailer who has been in a family owned business of one sort or another, who has been battling big box stores since they came into existence, I'll always gripe. Now your point of " is buying from a “different middle man who couldnt tell a pellet stove from an air compressor” somehow different than buying from a “dealer” who claims to know all about pellet stoves, but in the end, actually knows as little, or maybe less, than the “pimply faced teenager”?"
If you use a little common sense here, where do you think the better odds for face to face service and expertise? Home Depot, or your local hearth shop? Not every Hearth Shop is going to know everything, but any decent Hearth Shop will go a hell of a lot futher to keep you warm when you call the managers cell phone at 8pm and need help unjamming your auger in a snowstorm.
As far as a dealer charging x2 for a pellet stove? Not all dealers. I have one pellet stove line that I will give the customer two choices on. for a 45K btu stove I'll say, $1999 if you want phone and in home support after the sale, or $1499 if you want home depot service where if you have a problem you just take it up with the manufacturer. Now, we're very close pricewise.
It sounds like you were hurt by a retailer in the past, did you have a bad experience?
Anyhow, I got it out of my system, you probably wont hear an anti intraweb/bigbox store whining rant from me in a while.
Franks said:
Unfortunately, finding one of these is the issue. If you are lucky enough to get a referral from one of their previous customers, then that's great. But the majority of people go into a local dealer "blind" as to what kind of "service" they will get. And from we've read on this forum, that can range from great to terrible/non-existant.
Franks, no problem bud....we all get those days where we need to "vent" (ooooh....a pun I didn't even intend to do...LOL).
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