Hey Guys, I'm new here but have been burning pellets for about 2 years now, so i guess I'm fairly new to that too. i have a pretty big issue with some Potomac Pellets i bought about a Month ago from Pellets Direct, located in Uxbridge Mass.
in the picture you can see a pile of wood chips, i did my best to get them all out of the bag i opened, every bag has this many or more and some of them are huge like the 3 in the picture.. This is pretty concerning because over the course of 50 bags, that's a lot of wood chips going through the pellet stove. The big ones wouldn't pass by the auger and might jam it too. Not sure what i can do, I've tried contacting Potomac via a few email addresses on their website and have gotten no reply back, any information or help would be appreciated guys.
in the picture you can see a pile of wood chips, i did my best to get them all out of the bag i opened, every bag has this many or more and some of them are huge like the 3 in the picture.. This is pretty concerning because over the course of 50 bags, that's a lot of wood chips going through the pellet stove. The big ones wouldn't pass by the auger and might jam it too. Not sure what i can do, I've tried contacting Potomac via a few email addresses on their website and have gotten no reply back, any information or help would be appreciated guys.